Recruitment and Selection Manager

The Recruitment and Selection Manager must consistently provide remarkable experiences for the benefit of the team and the guests. This position focuses on recruiting and selecting team members who will support each restaurant in executing the Winning Hearts Every Day Strategy. This position works closely with the Director of each of our restaurants to ensure current and foreseeable staffing needs are met. Requirements/Responsibilities Human Resources – Manages all job listings on Zippy App (our current recruiting platform) to ensure that they stay current and accurate. Human Resources – Timely monitoring of all applications on our recruiting platform for the purpose of quickly identifying potential candidates and setting up timely interviews. Human Resources – Completes the interview process, including an initial application questionnaire; phone interviews; in‑person interviews; extending offers and initiating onboarding process. Human Resources – Establishes and maintains relationships with key recruiting targets as a means of attracting applicants. Guest Recovery Management – Spotlight Guest Recovery – monitors all Spotlight guest recovery of the restaurants, communicates trends to the senior director and director of operations, and reports trends to operator, executive director, and restaurant directors. Guest Recovery Management – CEM Guest Recovery – follows up with guests who have requested contact after submitting a CEM survey and resolves open cases for all restaurants. Guest Recovery Management – Guest Recovery QR Code Responses – recovers guests using Spotlight or BOG’s via email or mail who have called the restaurant directly with feedback about recent orders. #J-18808-Ljbffr