Assistant Manager, Maison Madison Flagship

About the Role Daily supervision of staff (coaching, training, and assisting in achieving sales objectives). Demonstrate an active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit. Identify sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist’s personal goals to evaluate contribution to the boutique. Contribute to and/or conduct monthly touch‑base meetings and annual performance evaluations in tandem with the Managing Director or Floor Director. Communicate CRM standards, follow up daily for associate compliance, and maximize quality of client capture rate and detailed information according to HOP standards. Ensure policy and procedure is clearly communicated and all are actively compliant. Monitor E‑time and scheduling needs for the staff; keep accurate records of vacation, time and attendance in tandem with HR. Organize seasonal trainings including key métier points, share porte updates, and integrate the sales team into client conversations at point of sale. Assist in maintaining a database of candidates and in recruiting and interviewing to fill open positions. Make critical client decisions and run the business during the Managing Director or Floor Director’s visits to Podium. Qualifications 4+ years of retail management experience; prior experience in a luxury environment preferred. Basic office skills including proficiency in Excel, Word, Cegid, and E‑time. Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively. Ability to interpret sales data and translate into effective business recommendations. Clear written and verbal communication skills. Ability to lift between 0‑25 lbs. without assistance. Flexible work availability as business needs dictate. Compensation The range for this position is $88,747 - $99,839. Actual rates are determined based on the job, location, and individual experience. EEO Statement Hermès is an equal‑opportunity workplace. All employment decisions are made without discrimination on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other protected characteristic. #J-18808-Ljbffr Hermès Paris