Medical Assistant - Head & Neck

The University of Texas MD Anderson Cancer Center is dedicated to eliminating cancer through exceptional patient care, research, prevention, and education. Within the Head and Neck department, the Medical Assistant supports clinical operations and helps deliver a positive patient experience for individuals receiving specialized care. The Medical Assistant serves as an important member of the care team by assisting with patient support, clinical workflows, and daily operational needs.

At UT MD Anderson, the Medical Assistant contributes to a patient-centered environment that emphasizes quality, safety, and compassion. The Medical Assistant works collaboratively with clinical and operational teams to ensure efficient clinic operations while supporting the organization's mission of advancing cancer care, research, education, and prevention.

The ideal candidate will have experience working in a fast‑paced, high‑volume clinical environment. A background in an ENT clinic, Head & Neck, or oral laryngology setting is also preferred. Candidates should possess the knowledge and capabilities necessary to perform patient care support activities, maintain confidentiality, manage supplies and equipment, and contribute positively to team-based care.

Position Information

Hourly Salary Range: Minimum $20.67 – Midpoint $25.96 – Maximum $31.25 per hour

Work Location: Texas Medical Center, Houston, Tx.

Typical Work Schedule: Monday - Friday, 7:30am - 4:00pm. May require some flexibility depending on business operations and patient care.

Why Us?

At UT MD Anderson, this role directly supports the delivery of exceptional patient care within a nationally recognized oncology setting. The position offers meaningful opportunities to contribute to the patient experience, develop clinical and operational skills, collaborate with multidisciplinary teams, and advance professional growth while helping fulfill the organization's mission to eliminate cancer through patient care, research, education, and prevention.

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

Assist Staff

• Responsibilities include completion of routine patient care assignments and/or collecting data from patients as delegated
• Accurately record vital signs and other data, report abnormalities to nursing staff.
• Completes appropriate information on FML, disability forms and other forms and producing/sending patient result letters as delegated.

Assist Patients

• Aids in completion of activities of daily living, mobilization, greeting, rooming, and vital signs.

Work Environment

• Maintains environment in a clean, safe, and orderly manner
• Stock and maintain unit and patient care supplies and equipment ensuring compliance with policy
• Maintains compliance with regulatory agencies and participates in Joint Commission rounds
• Provides support across all sections of the center as needed
• Cleans, stores, prepares, and coordinates maintenance of medical equipment across the center or within the center
• Clean and prepare medical instruments across the center as required.
• Maintains inventories of laboratory and medical supplies

Effective Communication

• Escalates significant events and concerns regarding patients and their care to appropriate nursing staff
• Responsible for the security and confidentiality of patient information at all times
• Interacts with patients and all customers appropriately utilizing Language of Caring and demonstrating Core Values.

Other Duties As Assigned

• Demonstrates acceptable productivity and practices cost containment safely and effectively.
• Prioritizes and completes all work in an effective and efficient manner.
• Demonstrates initiative, resourcefulness and flexibility.
• Effectively and efficiently uses time, equipment and supplies.
• Functions as an interdependent and supportive team member for fostering constructive relationships with co-workers, managers and other.
• Provides support and assistance, as appropriate.
• With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
• Participates in clinic meetings/activities and supports the clinical, departmental and organizational philosophy and goals.
• Values differences by listening to and appreciate other points of view.
• Helps team members to serve our patient population.

Accepts responsibility for own growth/development.

• Participates in in-services and ongoing education programs.
• Remains current on all in-service/education/certification requirements for position as appropriate.
• Exchanges constructive feedback with peers and other.
• Demonstrates initiative in developing and implementing personal action plan for performance improvement

Education

• Required: High School Diploma or Equivalent and
• Preferred: Graduate of an accredited Medical Assistant program including externship/practicum. or
• Preferred: Graduate of a U.S. Military medical services training program.

Work Experience

• Required: One year Medical Assistant experience. or
• Required: No experience required with completion of an accredited Medical Assistant program (including externship/practicum) or U.S. Military medical training.

Licenses and Certifications

• Preferred: Cardiopulmonary Resuscitation (CPR) Upon Hire and
• Preferred: CMA - Certified Medical Asst American Association of Medical Assistants (AAMA). Upon Hire or
• Preferred: RMA - Reg Medical Assistant American Society of Medical Technologists (AMT). Upon Hire or
• Preferred: CCMA - Cert Clinical Medical Asst National Healthcareer Association (NHA). Upon Hire or
• Preferred: National Certified Medical Assistant (NCMA)-NCTT National Center for Competency Testing (NCCT). Upon Hire

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.