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Remote QA Specialist - Customer Service Quality & Coaching

Renaissance Life & Health Ins Co of Am

Renaissance Life & Health Ins Co of Am in Indianapolis, IN is seeking a QC Specialist Customer Service to monitor calls, analyze data, and ensure compliance with quality and performance standards. The role includes coaching CS Representatives and preparing reports for productivity and quality control. You will collaborate with trainers and Customer Service management on training programs, verify that department documentation supports quality guidelines, and perform additional duties as required #J-18808-Ljbffr Renaissance Life & Health Ins Co of Am

Vacancy posted 2 days ago
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