Infusion Benefits Coordinator

POSITION TITLE: Infusion Benefits Coordinator I STATUS: Non- Exempt DIRECT REPORTS: N/A ACCOUNTABILITY OBJECTIVE: Responsible for communication with referring providers, patients, and insurance companies to ensure the patients’ health care benefits cover services to be provided prior to scheduling infusion appointments. KEY RESPONSIBILITIES: • Verify insurance benefits, obtain authorizations/ re-certifications, schedule infusion patients, and check patients in/ out. • Monitor injection appointment and create tasks accordingly. • Obtain signed financial agreements and collect patient financial responsibilities. • Request necessary documentation from referring providers, document communication with referring providers, insurance companies, and patients in We Infuse Log. • Assist with management of medical records, faxing, and scanning documentation. • Clean infusion chairs, and order/distribute lunches to patients. • Work on Patient Flow in We Infuse. Use the filters to search for your assigned medications. • Maintain treatment schedule for your assigned patients/ medications by using the We Infuse Patient Flow process. • Check the fax folders periodically throughout the day. All Infusion coordinators are responsible for checking the fax folders for your assigned medications. o File documents accordingly in EMR system(s). Be sure to move documents to the completed folder after you have filed in EMR system(s). o Start process for new referrals. • Create Cost Estimates and notify patients prior to their appointment. Utilize the messages in Luma. • Communicate with Purchasing Coordinator to ensure we have drug on hand or delivery date from SP. • Schedule appointments in EMR system(s). • Respond to Teams messages in a timely manner. • Check emails and the EMR task inbox regularly and respond as necessary. • Utilize One Note for step-by-step instructions on tasks. QUALIFICATIONS AND SKILLS: • High School Diploma or equivalent. • Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners. • Minimum of two years of experience with scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. • General knowledge of office procedures, equipment, and comprehensive computer skills. • Ability to follow RN’s orders and thorough knowledge of infusion therapy practice. • Previous experience as front office staff in physician’s office. • Other job duties as assigned. ADDITIONAL EXPERIENCE, NOT REQUIRED: • At least one (1) year of related experience in a Neurological setting • EMR experience a plus. #J-18808-Ljbffr