Sr. Business Analyst
United IT Solutions
- 5 years of IT Experience
- 3 - 5 years of IVR Experience
- Requirements gathering and analysis
- Ability to easily learn business process
- Ability to write and execute test cases, as well as find test data for scenarios
- Ability to bridge gap between IT and BU
- IVR projects with significant customizations
- Webservice analysis and testing
- Data mapping between applications
- Analyze data by developing basic SQL/SOQL queries Desired
- Project work with Contact Center Preferred
- Project work using Cyara automated IVR testing tool
- Experience with ICE Mortgage Servicing Procession (MSP) application
- Experience with Fiserv DNA
- Experience with IVR reporting, such as eGain or CUIC
- Experience with Cisco Contact Center and CTI Data Bonus
- Industry knowledge in Banking
- Industry knowledge in Loan Servicing Responsibilities
- The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
- Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
- In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
- Validate development matches the business expectations
- Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
- Facilitate UAT with the Business Units.
- Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
- Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Sr. Business Analyst in Troy, MI vacancy
$55.77k - $73.4k
..., Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange. Job Description The Sr.Business Systems Analyst - Loyalty & Marketing Technology supports the day-to-day operation of loyalty and promotional systems for a large-scale automotive...SeniorTemporary workFreelanceLocal areaWorldwideFlexible hours$101k
...Job Summary Senior Business Analyst serves as a liaison between the business community and the IT organization to provide technical solutions.The role includes thorough analysis of business problems, definition of functional and non‑functional requirements, management...SeniorPermanent employmentWork at officeLocal areaRelocationThyssenKrupp Presta AG
Southfield, MI3 days ago$101k
Business Analyst - Southfield, MI (Hybrid - 3 days onsite) - Salary: Up to $101,000 + Bonus Incentive Potential Job Summary NO OPPORTUNITY FOR RELOCATION CANDIDATES The Senior Business Analyst serves as a liaison between the business community and the IT organization...SeniorPermanent employmentWork at officeLocal areaRelocation- IPS Technology Services is looking for a Sr. Business Analyst in Troy, MI. This role will focus on understanding customer requirements and delivering quality services. Responsibilities include gathering and analyzing requirements, system design, and managing vendor deliverables...SeniorLocal area
- Job Summary The Business Process Mapping Engineer supports transition to a Digital Enterprise by modeling and linking business processes across multiple departments. This role requires strong engineering knowledge, analytical skills, and a passion for process improvement...SuggestedWork experience placement
- ...external vendors. Participates in and coordinates system or process improvements. Education And Experience Bachelor's Degree in Business Administration, Healthcare, Finance, IT, or related field, or a minimum of 7 years of experience in Hospital or Professional Billing...Full timeWork at officeShift work
- Please make sure you read the entire job description. Qualifications: We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. A successful IT Technician must have a thorough knowledge of computer software and...Work at officeWork from home
TechDigital Group
Troy, MI5 days ago $55.77k - $85.88k
...Business Analyst Mars United? Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines Strategy...Temporary workFreelanceWork at officeLocal areaWorldwideFlexible hoursProdigious Worldwide
Troy, MI3 days ago$101k
ThyssenKrupp Presta AG in Southfield seeks a Senior Business Analyst to bridge business needs and IT solutions. The ideal candidate will analyze processes, facilitate discussions with stakeholders, and guide IT teams. This role requires 5+ years of relevant experience...Senior- ThyssenKrupp Materials NA is looking for a Senior Business Analyst in Southfield, MI, to bridge the gap between business needs and technical solutions. This hybrid role emphasizes collaboration within teams to enhance processes and fulfill requirements. Applicants should...SeniorWork at officeRelocation
- Henry Ford Health System is hiring a Revenue Management & Risk Adjustment Analyst III to oversee the Revenue Management and Risk Adjustment programs. This role includes monitoring data accuracy, preparing reconciliation reports, and supporting compliance initiatives. Candidates...Senior
- General Motors, located in Warren, Michigan, is looking for a skilled professional to join their hybrid team. The ideal candidate will possess at least 5 years of relevant experience and will have a Bachelor's degree in a related field such as data analytics, engineering...Senior
- ...The Business Analyst, Pricing and Underwriting , is responsible for the compilation, analysis, and reporting of data to support pricing contracts for Specialty services within a Pharmacy Benefit Manager (PBM) setting. Partner cross-functionally with Underwriting, Finance...Full timeTemporary workWork at officeRemote workWork from home
Maxor National Pharmacy Services
Sterling Heights, MI5 hours ago - ...Senior Business Development Executive, Workforce & Talent Solutions At Brightwing, we've spent more than 55 years helping organizations solve complex workforce challenges. We're looking for a consultative sales professional who can leverage our brand, trademarked Elevate...SeniorFlexible hours
Brightwing
Troy, MI6 days ago - ...among the first 25 applicants Direct message the job poster from Themesoft Inc. Senior Technical Recruiter in Themesoft Inc Role: Business Analyst with Core Banking Location: Troy, MI (Onsite) Duration: Contract Required Skills & Experience: Proven experience as a Business...Contract work
- Sr. Manager Supplier Quality Development NA page is loaded## Sr. Manager Supplier Quality Development NAlocations: Troy, Michigan, UStime type: Full timeposted on: Posted Todayjob requisition id: R00242704**Job descriptions may display in multiple languages based on your...SeniorWork experience placementShift work
$72.42k - $88.54k
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Business Systems Analyst Regular Full-Time Company Headquarters-TROY, Centennial, CO, US 2 days ago Requisition ID: 1113 Salary Range: $72,419.00...Full timeWork at officeMonday to FridayShift work- PNC seeks a Business Analytics Consultant Senior to lead analysis and deliver data-driven solutions in Troy, MI. This role is key to driving strategies for the consumer and business credit card line management. With responsibilities ranging from user story refinement to...Senior
$72.42k - $88.54k
Allosource is looking for a Business Systems Analyst based in Troy, Michigan. This role focuses on supporting enterprise applications and collaborating with both IT and business stakeholders. Candidates should have extensive experience in business system analysis and SQL...Work at office$135k - $158k
H.B. Fuller Company is looking for a Business Development Manager in Clawson, Michigan. In this role, you will drive revenue growth by developing new business and expanding existing customer relationships within targeted market segments. You'll work closely with technical...Senior- ASRC Federal is looking for a Systems/Principal Engineer to support autonomy vehicle integrations in Sterling Heights, Michigan. The role includes responsibilities such as complex engineering analysis, design, and supervising vehicle systems manufacturing. The ideal candidate...Senior
- ...Business Analyst Opportunity Strivector Corp is a National Staffing and Recruiting agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies nationwide. Strivector has been consistently rated a rare...Full timeContract workFor contractorsRemote workRelocation
Strivector
Southfield, MI11 hours ago - ...Business Analyst Engagement Description: With general guidance and coaching, provides analytical support to a specific group of customers on business applications, infrastructure and technology related activities Acts as a project team member, specifically...Work at office
InterSources
Southfield, MI3 days ago - ...TITLE : Business Analyst DUTIES : We seek a Business Analyst based out of our office at 3800 Automation Avenue, Auburn Hills, MI 48326. Note, this is a hybrid position whereby the employee will work both from home and from the aforementioned office address. Hence...Work at officeWork from home
BorgWarner
Pontiac, MI4 days ago $38 - $43 per hour
...We're looking for a Business Analyst with a strong project manager mindset to help bridge the gap between business and IT. This role sits at the center of project intake, prioritization, and execution, helping bring structure, visibility, and clarity to enterprise initiatives...Insight Global
Auburn Hills, MI5 days ago- ...Overview Warren, Michigan — Job Title: Business Analyst #1053219 Position overview and daily responsibilities center on supporting export order fulfillment, coordinating with internal teams and external partners, and driving timely resolution of order-related issues in...
FastTek Global
Warren, MI4 days ago - ...Conduct gap analyses between solicitation requirements and company capabilities, informing feasibility and value assessments for business case development Gather, analyze, and document customer requirements, competitor data, pricing inputs, and win themes to support cost...Contract workWork at officeShift work
AM Default Brand
Auburn Hills, MI1 day ago - ...a proactive and detail-oriented individual to step into a pivotal role where you will directly contribute to optimizing critical business processes and supporting a global operational system. This is an exciting opportunity to make a tangible impact on daily operations...Contract work
Aquent
Warren, MI5 days ago - ...engineering capabilities clearly to both technical and non-technical stakeholders Requirements: 3 to 5 years in relevant new business development experience Business or Engineering degree Understanding the Vehicle Lifecycle: Familiarity with the Design,...SeniorContract work
- Aquent in Warren, MI seeks a detail-oriented individual for a role focused on optimizing business processes and supporting a global operational system. You'll facilitate the organization and communication across business units and assist with external partnerships. The...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Business Analyst. Be the first to apply!
Related searches
- senior business analyst contract Troy, MI
- fiserv business analyst Troy, MI
- configuration management analyst Troy, MI
- business analyst law firm Troy, MI
- software asset management analyst Troy, MI
- business analyst healthcare Troy, MI
- business analyst Troy, MI
- public sector business analyst Troy, MI
- business strategy analyst Troy, MI
- management analyst Troy, MI