Sr. Business Analyst
United IT Solutions
- 5 years of IT Experience
- 3 - 5 years of IVR Experience
- Requirements gathering and analysis
- Ability to easily learn business process
- Ability to write and execute test cases, as well as find test data for scenarios
- Ability to bridge gap between IT and BU
- IVR projects with significant customizations
- Webservice analysis and testing
- Data mapping between applications
- Analyze data by developing basic SQL/SOQL queries Desired
- Project work with Contact Center Preferred
- Project work using Cyara automated IVR testing tool
- Experience with ICE Mortgage Servicing Procession (MSP) application
- Experience with Fiserv DNA
- Experience with IVR reporting, such as eGain or CUIC
- Experience with Cisco Contact Center and CTI Data Bonus
- Industry knowledge in Banking
- Industry knowledge in Loan Servicing Responsibilities
- The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
- Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
- In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
- Validate development matches the business expectations
- Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
- Facilitate UAT with the Business Units.
- Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
- Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Sr. Business Analyst in Troy, MI vacancy
- ...most complex challenges with integrity, respect, responsibility, and professionalism. General Function V2X is seeking a Senior Business Analyst to join our Troy, MI team. This role requires strong technical depth, exceptional collaboration skills, and a high-touch...SeniorContract workWork at office
V2X Inc
Troy, MI7 hours ago - Medidata is seeking a Lead Imaging Business Analyst to join a cross‑functional team supporting medical imaging solutions for clinical trials. You will translate user needs into stories, collaborate with product managers, engineers and QA, and define acceptance criteria...Senior
PowerToFly
Royal Oak, MI7 hours ago - Please make sure you read the entire job description. Qualifications: We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. A successful IT Technician must have a thorough knowledge of computer software...SuggestedWork at officeWork from home
TechDigital Group
Troy, MI2 days ago - Our Business Analyst position requires a proficiency in critical thinking and problem solving. The individual in this role will manage business requirements, recommend optimizations using industry knowledge, and configure these requirements with Finys software. The ideal...SuggestedFlexible hours
Finys
Troy, MI7 hours ago - ...seeking a Senior Financial Planning & Analysis Analyst to serve our team in Taft’s Denver,... ...surveys. Work closely with FP&A Manager/Sr. Manager to understand team priorities and... ...extracting and reporting of data using SQL and Business Intelligence tools. Demonstrated...SeniorWork experience placementWork at office
Briggs and Morgan
Southfield, MI5 days ago - .../ Responsibilities of this position: Identify opportunities to use information systems and technologies to improve the company's business. Understand and support the business applications on our computer systems. These applications currently include: Oracle, Label printing...Senior
$90k - $100k
...job poster from Movement Search & Delivery Sr. Director of Headhunting Services at... ...Movement Search & Delivery Position Title: FP&A Analyst II Location: Royal Oak, MI Work Schedule:... ...monthly variance analysis at both the business unit and product levels. Report monthly...SeniorFull timeWork at officeRemote workMovement Search & Delivery
Royal Oak, MI5 days ago- ...Technical Business Analyst (TBA) Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Proctor Loan Protector provides comprehensive insurance products and service solutions for...
Proctor Loan Protector
Troy, MI3 days ago $157k - $201.3k
...plays a meaningful role in shaping our future, with the opportunity to make a real impact, take ownership, and grow alongside the business. Position Overview We are seeking a high‑impact individual to originate, structure, and close asset‑based lines of credit funded directly...SeniorContract workFlexible hoursAfternoon shiftMitsubishi HC Capital America, Inc.
Auburn Hills, MI5 days ago- ...engineering capabilities clearly to both technical and non-technical stakeholders Requirements: 3 to 5 years in relevant new business development experience Business or Engineering degree Understanding the Vehicle Lifecycle: Familiarity with the Design,...SeniorContract work
- ...Envalior - Imagine The Future! Are you passionate about sales & marketing and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Business Development Manager to join our commercial team. At Envalior, the future of...Full time
Envalior
Troy, MI1 day ago - ...Future! Are you passionate about pioneering change in a constantly evolving environment? At Envalior, we are seeking a talented Business Development Manager to join our dynamic Business Development Team and be a key role in the execution of the US HPPA growth strategy...Full timeTemporary workLocal area
Envalior
Troy, MI1 day ago - ...to deliver scalable and technically robust engineering solutions. \ Position Summary \\ \ We are seeking a results -driven Business Development Manager to expand our client base, strengthen strategic relationships, and drive revenue growth across our core engineering...Full timeFlexible hours
Indepth Engineering Solutions
Troy, MI1 day ago - ...Data Management Senior Analysts are primarily responsible for leading the Data workstream within the AGS Implementation process on complex projects. In addition, Sr Analysts are responsible for all VMS loads that have financial impacts to AGS (Job Title, Rate and Worker...Senior
Doist
Troy, MI3 days ago - Overview Warren, Michigan — Job Title: Business Analyst #1053219 Position overview and daily responsibilities center on supporting export order fulfillment, coordinating with internal teams and external partners, and driving timely resolution of order-related issues...
FastTek Global
Warren, MI7 hours ago - We seek a detailed, motivated, and experienced trader to join our Asset Management Team. We are a growing Registered Investment Advisor (RIA) headquartered in Northeast Ohio, offering financial planning and wealth management services. This individual should have in depth...
Insight Global
Troy, MI1 day ago - ...We are seeking an experienced Sr. Tax Analyst to join a fast-growing B2B company with a strong culture and global footprint. The Sr. Tax Analyst will play a critical role in ensuring tax compliance, supporting strategic financial operations, and driving process improvements...SeniorLocal area
Frey Consulting Group
Troy, MI3 days ago $100k
...most aggressive and lucrative Sales Representative Program ever offered. Demonstrate your passion and sales skills by offering businesses in your local community substantial savings and upgraded state-of-the-art equipment. Get Paid while you learn an exciting new...Local areaDisability Solutions
Rochester Hills, MI4 days ago$84k
...since 1991.Our flagship product, myAGENCYcloud , paired with our proactive IT support, AI consulting, and ... Show more Full-time Eta Business Development Manager.Location: US & Canada (Remote).This role is ideal for a consultative, enterprise-level seller who thrives in...Full timeFor contractorsLocal areaRemote workWork from homeFlexible hoursInDepth Engineering Solutions
Troy, MI1 day ago$77.2k - $96.5k
...Qualifications: ~ Bachelor’s degree in business, Accounting, MIS, Finance, or related field ~3+ years supporting or implementing Oracle EBS R12 and/or Oracle Cloud Financials ~ Hands-on experience with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes...Full timeShift workWorld Wide Technology
Rochester Hills, MI5 days ago- ...Job Description ETA BUSINESS DEVELOPMENT MANAGER Location: US & Canada (Remote) Full-Time Role Overview: This role is ideal for a consultative, enterprise-level seller who thrives in complex environments. You will lead the full sales cycle-from identifying...Full timeContract workRemote work
GP Strategies
Troy, MI4 days ago - ...Business Development Director Sigma HomeCare is looking for a sharp, relationship-driven Business Development Representative to help grow our Private Pay Division across Wayne County. This isn't a desk job, and it isn't a "wait for leads" role. Sigma needs someone...
SIGMA HomeCare
Bloomfield Hills, MI5 days ago - ...South America, our unique combination of creativity and tenacity activates big ideas on a global stage. Job Summary: The Business Development Manager will sell Roush services and capabilities, as well as develop new sales leads and accounts through referrals and...Full timeWork at office
Roush
Troy, MI1 day ago - ...About Us: Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies...
Perfict Global, Inc.
Troy, MI4 days ago - ...Henry Ford Health is seeking a Revenue Cycle Analyst to actively collaborate with CBO teams and payors to enhance efficiencies, maintain system profiles, and reduce errors and denials that affect inflow and preventable loss write-offs. The role may serve as a liaison between...
Henry Ford Health
Troy, MI7 hours ago - ...Our client, a leading Automotive company in the Warren, MI area, is seeking a Junior Business Analyst to join their team. As a Junior Business Analyst, you will be part of the Business Operations department supporting project management and organizational efficiency....Contract work
Experis/Manpower Group
Warren, MI2 days ago - ...Business Analyst / PMO Intern Looking to gain real-world experience in projects, data, and business strategy? Join us as a Business Analyst / PMO Intern and get hands-on exposure supporting end-to-end project delivery across high-impact initiatives. What you'll...Part timeInternshipLocal area
Autoliv China
Auburn Hills, MI5 days ago - AUTOMOTIVE BUSINESS DEVELOPMENT REPRESENTATIVE/ CALL CENTER REPRESENTATIVE THE POSITION: We are seeking honest and dynamic Internet Sales... ...organization’s facilities. THE COMPANY: Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-...Hourly payTemporary workLocal area
LaFontaine Infiniti Troy
Troy, MI1 day ago $60k - $70k
...VENTEON and Harvard Resource Solutions are hiring a Senior Payroll Analyst to provide support in Clawson, MI. Seeking an individual with a proven track record in organization, accuracy, and compliance. This is a key position in the organization and interfaces with people...SeniorFull timeFor contractorsWork experience placementWork at officeLocal areaShift workHarvard Resource Solutions
Clawson, MI3 days ago- Business Development Associate Are you an industrious, energetic, growth‑oriented professional or recent grad with a passion for manufacturing, logistics, or supply chain? Do you want to learn in a team environment and advance through results and hard work? If so, join...Part timeInternshipLocal area
Veryable
Troy, MI3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Business Analyst. Be the first to apply!
Related searches
- business analyst healthcare Troy, MI
- fiserv business analyst Troy, MI
- business analyst law firm Troy, MI
- pega business analyst Troy, MI
- business analyst part time remote Troy, MI
- software asset management analyst Troy, MI
- remote senior business analyst Troy, MI
- configuration management analyst Troy, MI
- records management analyst Troy, MI
- public sector business analyst Troy, MI