Sr. Business Analyst
United IT Solutions
- 5 years of IT Experience
- 3 - 5 years of IVR Experience
- Requirements gathering and analysis
- Ability to easily learn business process
- Ability to write and execute test cases, as well as find test data for scenarios
- Ability to bridge gap between IT and BU
- IVR projects with significant customizations
- Webservice analysis and testing
- Data mapping between applications
- Analyze data by developing basic SQL/SOQL queries Desired
- Project work with Contact Center Preferred
- Project work using Cyara automated IVR testing tool
- Experience with ICE Mortgage Servicing Procession (MSP) application
- Experience with Fiserv DNA
- Experience with IVR reporting, such as eGain or CUIC
- Experience with Cisco Contact Center and CTI Data Bonus
- Industry knowledge in Banking
- Industry knowledge in Loan Servicing Responsibilities
- The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
- Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
- In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
- Validate development matches the business expectations
- Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
- Facilitate UAT with the Business Units.
- Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
- Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
Vacancy posted 3 days ago
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