Health Coach Care Coordinator Team Lead

Health Coach Care Coordinator Team LeadPrescribe FIT LLC(Columbus, OH)Engaging with our clients' life story begins with their healthcare provider.Prescribe FIT virtually connects orthopedic physician's patients with Prescribe FIT Care Coordinators (CCs) to decrease weight, reduce pain, and improve mobility through simple changes to nutrition, physical activity, and lifestyle. Our innovative mobile app delivers end-to-end solutions including remote patient monitoring (RPM), remote therapeutic monitoring (RTM), and on-demand coaches to provide more comprehensive and consistent musculoskeletal (MSK) care focused on root cause medicine and whole person health.Role Description:We are seeking to fill the role of a Health Coach Care Coordinator Team Lead. The role will support and engage with patients to help them achieve an optimal level of health and maintain wellness in light of new or existing chronic conditions. The ideal candidate will provide thorough education about the patient's disease process, self-management strategies, lifestyle changes, diet and exercise, and work with the patient to overcome roadblocks. All activities are completed with the patient virtually via our software.Candidates with an upbeat, positive, and hardworking personality will fit with our culture. The desire to help patients succeed with their goals and show empathy throughout the healthcare journey with patients is vital to this role. Must have a strong ability to solve problems. Managing patients is approximately 40% of the job.The role will primarily involve managing and overseeing the success of an assigned Care Coordinator team (6-8 CCs). Managing and overseeing the assigned CC Team is approximately 60% of the job. The CC Team Lead will ensure all new Care Coordinators are properly trained and understand their role and the goals of Prescribe FIT. The role requires great communication skills and the capability to lead a team effectively. The CC Team is expected to manage and assist their assigned CC Team to progress from CC level 1 to CC level 2 to CC level 3 and in some cases assist a CC with being promoted to a CC Team Lead.Managing a team of Care Coordinators requires the ability to provide honest and accurate feedback and positive direction. The CC Team Lead must be responsive to the needs of the Care Coordinators and their patients.What You Will Do:General:Charting and documenting patient interventions, provider interactions, and general clinical notes.Being responsive to patient communications – digital, phone, voice, video, and text.Provide thorough and personalized patient supportBe a team player and seek information when necessaryBe open to improvement and directionActively participate in CC Team leadership meetingsAssess patient compliance with weigh ins each dayMaintain patient load of 30 patientsAddress concerns from Care Coordinator and patients and if needed escalate to RN SupervisorRelay any tech issues to software development teamMonitor educational pathway completionMonitor notes and nutritional tracking for patientsMonitor care plans and ensure care plans are up to dateAssess patients that need to have care plans ended (non-compliance to both weight and health coaching calls)Other responsibilities and duties as neededLifestyle Coaching:Help patients make small incremental changes to their lifestyle to decrease weight, reduce pain and increase mobilityEducate patients on physical activity, nutrition and other lifestyle choices leading to better lifestyle managementDirect patients to relevant resources availableComfortable engaging with patients on a routine basis via virtual or telephonic methodsAbility to facilitate difficult conversationsAddresses concerns and answers questions sufficientlyIdentifies important discussion points based on a patient's medical historyUse Motivational Interviewing (MI) to address issuesLeadership:Complete required workflow assessments and phone audits on each assigned Care Coordinator each monthManage and approve your assigned teams' timecards dailyPromote core values and drive meaningful results amongst your teamManage PTO/Flex Time Requests within your assigned team and manage CC call-offs appropriatelyConsistent support, guidance (feedback), monitoring performance/metrics and addressing concerns to assigned Care CoordinatorsCare Coordinator feedback should include things the CC is doing well AND areas to improveAssist with PTO coverage as neededMonitor team's performance and follow Corrective Action/PIP process when applicableCommunicate company updates to your team in a timely mannerMotivate associates, foster a positive work environment, and provide weekly recognitionAddress CC concerns and resolve conflicts professionally and in a timely mannerAddress patient concerns and resolve conflicts professionally and in a timely mannerComplete and deliver 90-day reviews and yearly performance reviews for your assigned teamStrong Knowledge in Technology (Required)Must live a fit lifestyle yourself.Employment Details:Monday through Friday 8:00am to 4:30pmAbility and willingness to take On Call as rotation needsResponsiveness to calls outside of set hours as neededFull time in OfficeJob Type: Full-timeRequirements:Qualifications:LPN Supervisor experience (Required)Associates of Nursing (Required)Health Coaching/Consultation experience preferred.Health Coaching certification strongly preferred, or desire to obtain one upon employment. (Company Paid) (Required)