Operations Coordinator

Operations Coordinator

The Operations Coordinator provides functional operational support across the Office of Online Student Success, specifically relating to student records management, record keeping, and enrollment and advising processes. The position will coordinate operations around all student records processing for online degree programs through Syracuse University Global. The position will be responsible for accurate and prompt maintenance and processing of student records, adherence to academic rules, regulations, and processes, and training and coordinating other staff in the office on implementation of relevant procedures. This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.

Education and Experience - Associate's degree required. Bachelor's degree preferred. 2-4 plus years office/administrative experience required, preferably in an academic environment.

Skills and Knowledge - This job requires knowledge of the University's policies and procedures, Rules and Regulations, as well as School/College interpretation, and the ability to work with them all. This position is also required to utilize all available technology to include, but not limited to, OnBase, PeopleSoft, CollegeNet, DegreeWorks. This position requires a strong customer service skill set, problem-solving skills, and detail-oriented administrative skills.

Responsibilities - Manage and maintain both online and physical student records, primarily in PeopleSoft, OnBase, & DegreeWorks. This includes processing matriculations of new students, petitions, IUT's, transfer credit, declarations, exceptions, FERPA Regulation forms, other student services related documents. Responsible for maintaining the accuracy of student record keeping. Serve as a primary point of contact for student correspondence within the Office of Online Student Success, particularly via phone and email. Coordinate appropriate phone tree, general office email coverage, shared calendars, and usage for all Online Student Success team members. Manage OnBase processes pertaining to student record keeping. This includes scanning and indexing documents, maintaining and converting records, and development of new workflows. Provide guidance for colleagues on navigating OnBase, PeopleSoft, and other relevant systems. Assist with implementation of new projects/systems/processes/training. Develop and maintain instructional/training documentation for colleagues and relevant constituents. Manage content updates to student resources and staff training resources. Perform continual follow-up and refinement to ensure precise tracking of student records. Develop and maintain reporting systems to support tracking. Execute systematic maintenance/auditing of student records.