Junior Customer Service Specialist (Bilingual English/Spanish)

About This Opportunity We are looking for a bilingual (English/Spanish), detail-oriented, and customer-focused Junior Customer Service Specialist to join our Servicing team. In this role, you will assist borrowers and business partners by handling inquiries, providing account information, processing requests, and ensuring exceptional customer service while maintaining compliance with company policies. About This Opportunity We are looking for a bilingual (English/Spanish), detail-oriented, and customer-focused Junior Customer Service Specialist to join our Servicing team. In this role, you will assist borrowers and business partners by handling inquiries, providing account information, processing requests, and ensuring exceptional customer service while maintaining compliance with company policies. Key Responsibilities Handle inbound customer inquiries via phone and email. Verify customer identity and maintain data privacy standards. Research and provide accurate information regarding mortgage servicing accounts. Document customer interactions and requests in internal systems. Process routine servicing requests and coordinate with other departments when needed. Follow established service standards, procedures, and turnaround times (SLAs). Maintain professionalism and accuracy in all customer communications. Location and Schedule This is a full-time, office-based position in a modern, cozy environment in our Fort Lauderdale HQ. Our standard working hours are Monday to Friday, 10:00 AM to 7:00 PM, promoting a healthy work-life balance. Skills & Qualifications Strong communication skills in English and Spanish. Attention to detail and ability to work with large volumes of information. Basic proficiency with Microsoft Office and business applications. Strong organizational and analytical skills. Customer service experience is preferred. Mortgage servicing or financial services experience is a plus. What We Offer | Career and Culture Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value. Growth Path: Defined paid training and clear pathways for career development. Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k). Take the first step towards a rewarding career in the mortgage industry with AD Mortgage. Our Recruitment team will reach out to you shortly! Connect with us Explore our social media to get a sense of our corporate culture. YouTube Instagram TikTok We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. AD Mortgage is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans. #J-18808-Ljbffr AD Mortgage