GM - Luxury High-Rise Condos | Resident Experience & Ops

LOCATION: Downtown Austin - Market District SCHEDULE: Monday - Friday | Business hours | Availability to be on-call for emergencies

ABOUT US

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We’re seeking an experienced and service-driven General Manager to lead operations at a premier condominium community. This is a high-visibility leadership role responsible for delivering exceptional resident experiences, ensuring operational excellence, and partnering closely with the Board of Directors. The ideal candidate is a strategic, hands-on leader with strong financial acumen, outstanding communication skills, and a passion for building high-performing teams in a service-focused environment. What You’ll Do Serve as the primary liaison between the Board of Directors, homeowners, and WRMC Lead all day-to-day operations, ensuring a seamless and elevated resident experience Oversee financial performance, including budgeting, forecasting, and expense management Prepare and present the annual budget and provide ongoing financial insights to the Board Conduct regular property inspections to ensure compliance with quality and maintenance standards Manage vendor relationships, contracts, and performance to ensure service excellence Lead the bidding process for third-party services and oversee special projects Supervise, mentor, and develop on-site staff, fostering a collaborative and professional culture Ensure compliance with governing documents, policies, and applicable laws and regulations Oversee community meetings, annual elections, and Board communications Respond to emergencies and provide on-call support as needed What You Need to Succeed 5–7+ years of experience in property management, community association management, or hospitality leadership Proven experience working with Boards of Directors and residential communities Strong financial acumen, including budgeting and interpreting financial statements Exceptional leadership, communication, and relationship-building skills Highly organized with the ability to manage multiple priorities in a fast-paced environment Knowledge of compliance, governance, and community operations best practices CMCA designation preferred High school diploma required; bachelor’s degree in business or related field preferred Medical, Dental, and Vision Insurance Short-Term and Long-Term Disability Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Retirement Plan Paid Time Off (PTO) 401(k) #J-18808-Ljbffr Worth Ross Management Company, Inc.