Senior Customer Success Manager - On site
$100kAiroom Companies, LLC
Position Description: Company Overview
Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers.Job Summary The Customer Success Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills.
Key Responsibilities
- Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals.
- Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process.
- Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion.
- Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns.
- Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes.
- Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
- Team Leadership: Lead and manage the service team, consisting of 12 field technicians.
- Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
- Evaluate opportunities to increase customer satisfaction, expansion, and retention.
- Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them.
- 10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 1218 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential.
- Service oriented and a problem solver when addressing concerns.
- Excellent problem-solving and critical-thinking abilities.
- Solid organizational and time management skills.
- Proficiency in CRM and customer success platforms.
- Ability to apply technological solutions to business problems.
- Ability to influence stakeholders.
- Preferred skills and qualifications
- Bachelors degree in business, marketing, communications, or a related field with relevant certifications.
- Familiarity with enterprise systems and customer feedback tools.
- Experience with post-sale client support, warranty management, or service operations.
To learn more about Airoom, please visit our website at airoom.com
Location: Lincolnwood, IL
Job Type: Full-time
Compensation details: 85000-95000 Yearly Salary
PIf01fcb0c9b40-26289-40639683
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Customer Success Manager - On site in Elk Grove Village, IL vacancy
- Gallagher Bassett seeks a results-driven client relationship leader to manage a portfolio of up to 25 clients, serving as the trusted advisor... ..., and an insurance license. Occasional travel to client sites will be required to strengthen partnerships and deliver outcomes...SeniorWebsite
$90k - $100k
...Position: Senior Brokerage Account Manager Compensation: $90,000 - 100,000 Annually... ...’s most strategic customer accounts within a dynamic... ...management, with demonstrated success managing complex or high-value... ...and working in a 100% on-site setting (listed in this posting...SeniorWebsiteFull timeWork at officeForward Air
Des Plaines, IL17 hours ago$120k - $147k
...products and brands on job sites all over the world.... ...and delivering exceptional customer experience drives our success. Our entire process—from research... ....OverviewThe Accounting Manager - Financial Systems & Controls... ...and the ability to engage senior stakeholdersCollaborative...SeniorWebsiteFull timeWork at office3 days per week$70k - $110k
.... Our focus is on helping customers grow and achieve success in the digital space.... ...campaigns for our clients. The Senior Digital Marketing Strategist... ...Manage multi-channel marketing initiatives... ...we can produce excellent sites and applications for our clients...SeniorWebsiteFull timeAmericanEagle.com
Des Plaines, IL2 days ago$130k - $150k
...obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance... ...Career advancement opportunities and so much more!The Sr. Customer Success Manager, Health Systems is responsible for developing and...SeniorFull timeContract workPart timeWork experience placementRemote workFlexible hours- ...groups to implement Sterling Integrator-based solutions and ensure successful testing and deployment of EDI transactions. The role requires 8... ...experience, strong communication, and collaboration skills. On-site work in Itasca, IL, with focus on X12, EDIFACT, and API-driven...SeniorWebsite
$60k - $100k
...practices. Our focus is on helping customers grow and achieve success in the digital space. We cover... ...SEO strategies through ongoing site enhancements Conduct SEO audits... ...tactics ~ Demonstrated success managing several accounts simultaneously...SeniorWebsiteFull timeAmericanEagle.com
Des Plaines, IL2 days ago- AMETEK is seeking a Senior Manager, Operations Excellence, to drive product... ...background with demonstrated success in operational execution,... ...execution across functions and sites.Experience leading product or... ...ensuring the requirements of the customer are met, optimizing product...SeniorWebsite
- ...in Mount Prospect, IL, seeks an Operations General Manager to lead the pharmaceutical manufacturing site overseeing liquid formulations, compounding, and packaging... ...in pharma operations and at least 5 years in a senior leadership role, with a track record of cross-functional...SeniorWebsite
$144.3k - $216.5k
...currently seeking an experienced Senior Project Manager I to provide overall... ...You will develop and improve customer relationships by providing excellent... ...is vital to your success. RESPONSIBILITIES Supervise... ...of contact with owner and on-site representative Resolve site...SeniorWebsiteH1bWork at officeFlexible hours- Vomela has an on-site Service Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations. We are seeking qualified individuals with 3+ years of Service Desk experience looking to further develop their IT...SeniorWebsiteRemote work
- W3Global in Elk Grove Village, IL is seeking an Experienced Tax Manager to oversee large, complex engagements and mentor staff across levels... ...law knowledge, and proven leadership. This is a full-time on-site position focused on delivering high-quality service to clients...SeniorWebsiteFull time
- ...Systems Administrator to deploy, configure, and maintain servers, networks, and security controls across multiple sites. The role emphasizes server management, system monitoring, and remote support for diverse environments. The candidate will work with Cisco Meraki,...SeniorWebsiteRemote work
- IFS is seeking a Senior Product Manager to lead customer discovery and strategy for the Copperleaf Asset Investment... ...strategy globally, with 25% time on-site with clients and 75% driving roadmap... ...Design, Engineering, and Customer Success teams, own the investment case, and...SeniorWebsite
- Rauland, an AMETEK company, is seeking a Senior Accountant to drive financial reporting, forecasting, and operational analysis. You will... ...skills. Manufacturing experience is preferred and the position is based on-site in Mount Prospect, IL. #J-18808-Ljbffr AMETEK, Inc.SeniorWebsite
- ...seeking a Service Desk Analyst Level 3 to join our IT Operations Team in Elk Grove Village, IL and Franklin Park, IL. You will handle on-site and remote requests, log incidents, and resolve issues while escalating complex items as needed. The role requires 3+ years of...SeniorWebsiteRemote work
- Creative Financial Staffing, LLC seeks a Senior Accountant for a hybrid role supporting a growing construction/manufacturing client. You will manage multi-site close cycles, oversee five books and extensive cash accounts, and drive month-end reporting and variance analysis...SeniorWebsite
- ...effective designs and accurate quotes for standard and custom applications. Ideal candidates have 5+ years in... ...knowledge, CAD familiarity, and the ability to manage multiple projects with precision under tight timelines. On-site role in Illinois with strong teamwork emphasis....SeniorWebsite
- Precision Surfacing Solutions is seeking a Senior Staff Accountant based in Mt Prospect, IL. This role is full-time and requires working on-site. The accountant will manage month and year-end financial closes, prepare financial reports, and resolve discrepancies. Candidates...SeniorWebsiteFull time
- ...Exceptional Results.At FCL Builders, our Senior Project Managers are more than project leaders in cold... ...-solvers, and mentors who drive success from concept through completion. In this... ...Ability to navigate active construction sites and office environmentsClimb stairs or...SeniorWebsiteContract workFor subcontractorWork at officeVisa sponsorshipWork visa
$90k - $100k
...manufacturing organization who are looking to add a Senior Accountant to their team. The organization has enjoyed incredible success in the last few years' and are seeking a... ...ownership of the monthly close cycle in a multi-site environment ideally complex/growing. •...SeniorWebsiteLocal areaCreative Financial Staffing
Itasca, IL3 days ago- ...We are seeking a Corporate Accounting Manager to join our corporate finance team. This is... ...professional to contribute to a growing, multi-site organization by driving operational... ...performance aligned with organizational success Note: This version retains the core job information...SeniorWebsite
RidgeTech Automation Inc.
Itasca, IL1 day ago - ...leader in information management and digital services,... ...centered experiences, and success in today's hybrid and... ...of innovation, customer focus, and continuous... ...Role Description The Senior Field Service Representative... ...solutions at customer sites, ensuring reliable performance...SeniorWebsiteFull timeWork at officeWork from home
Ricoh USA, Inc.
Addison, IL3 days ago $130k - $150k
...highest level. We are seeking a Senior Mechanical Project Engineer who brings deep... ...testing, and system validation • Manage assignments within schedule, budget, and... ...Travel Requirements Travel to project sites as needed based on project demands. Why...SeniorWebsiteDaily paidFor contractorsRelocationFST Technical Services
Elk Grove Village, IL26 days ago$31 - $34.5 per hour
...spirit, and community engagement to help customers navigate their tax needs. As a TurboTax -... ...the Role: In this role, you will work on-site from a TurboTax Retail or Flagship... ...fast-paced environment independently while managing multiple priorities. Proficient with technology...SeniorWebsiteLocal areaIntuit
Des Plaines, IL17 hours ago$135k - $165k
...software solutions, enabling our customers to be their best when it... ...globe, we realize that our success is tantamount to the... ...Join IFS.Job DescriptionAs a Senior Product Manager, you will lead customer discovery... ...25% travel to customer sites across global regions and attendance...SeniorWebsiteFor contractorsRemote workWorldwideFlexible hours$110k - $160k
...solutions, enabling our customers to be their best when... ..., we realize that our success is tantamount to the... ...solutions.We’re looking for a Senior Solutions Consultant... ...C-level, technical management, and architectural... ...briefings (virtual and on-site)Designing enterprise-...SeniorWebsiteFor contractorsWorldwideFlexible hours- Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption, outcomes, and long‑term success for our largest... ...presentation and facilitation skills; capable of leading on‑site or virtual business reviews, workshops, and user trainings...WebsiteWork at office
$240k - $270k
...Technology and Infrastructure (Senior Director) , you will be... ...security & compliance and end point management, along with vendor management... ...of integrating a successful data driven connected enterprise... ...better. Visit our Careers Site: All qualified applicants...SeniorWebsiteContract workWork experience placementWork at officeRemote workWorldwideFellowes Brands
Itasca, IL4 days ago$36 - $42 per hour
...Description We’re seeking an experienced Senior Maintenance Technician for a direct hire... ...and upgrades, and play a vital role in site HACCP procedures. Key Responsibilities... ...Exceptional training programs Supportive management team and open-door policy Company that...SeniorWebsitePermanent employmentTemporary workLocal areaFlexible hoursShift workKelly Services
Elk Grove Village, ILa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Success Manager - On site. Be the first to apply!
Related searches
- senior lead project manager Elk Grove Village, IL
- senior network engineer remote Elk Grove Village, IL
- senior accountant controller Elk Grove Village, IL
- senior manager accenture Elk Grove Village, IL
- srs Elk Grove Village, IL
- senior manager pmo Elk Grove Village, IL
- senior accountant part time Elk Grove Village, IL
- international tax senior Elk Grove Village, IL
- senior financial analyst remote Elk Grove Village, IL
- senior manager automotive Elk Grove Village, IL