Customer Service Specialist - Consumer Protection Unit

Customer Service Specialist - Consumer Protection Division

The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General. The position filled through this announcement will serve in the Consumer Protection Division. This Division is the state government entity charged with protecting Georgia consumers and businesses from unfair and deceptive and unlawful practices in the marketplace.

Job Summary:

The Customer Service Specialist is a professional who is responsible for handling questions, comments, complaints and assistance to the general public. The ultimate goal is to provide the customer with information and/or refer them to the appropriate contact to handle the particular concern.

Duties and Responsibilities:

• Answers consumer telephone calls
• Receives and processes complaints, inquiries and requests for information and/or assistance from the general public
• Determines complaint/inquiry jurisdiction (state, local or federal) and refers matters to the appropriate office.
• Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a high degree of accuracy
• Generates response letters to written correspondence and performs related administrative and clerical work
• Present, organize and convey complex problems/issues
• Performs duties in a manner that meets or exceeds office quality and quantity standards
• Other duties as assigned

Skills:

• Demonstrated skill in utilizing a computer to accurately enter data in Windows based applications
• Organized, focused, and detail-oriented
• Ability to communicate effectively in person and on the telephone

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this title. They do not include all job duties performed by employees on this job title, and every position does not necessarily require these duties.

Minimum Qualifications:

• Two years of college

OR

• One year of experience in a customer service setting or equivalent position in communicating information

Preferred Qualifications :

In addition to meeting the minimum qualifications, meet one or more of the following:

• Bachelor's degree or higher from an accredited college or university in any field of study; experience working in an office setting (internships qualify)
• Experience with high call volume using proper telephone etiquette
• Excellent English communication skills with good grammar (both spoken and written).

Additional Information :

Qualified applicants will be required to pass a skill test to demonstrate general clerical and Office 365 skills.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All applicants will be considered but may be screened for the preferred qualifications of the position and may not necessarily receive an interview.

Selected candidates are subject to a State of Georgia tax records check and a criminal background investigation. Only candidates chosen for interviews will be notified due to the high volume of applications.

The State of Georgia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The position will remain open until filled. Human Resources reserves the discretion to close the job announcement before the closing date if a significant number of applications are received.