Account Executive, Emerging AI Products

divh2Account Executive, Emerging AI Products/h2pSan Francisco, California/ppFin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences./ppOur AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams./ppFounded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers./ph2Whats the opportunity?/h2pFin is the leading AI Agent for Customer Service. Were now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent./ppSales Agent is a new product motion for Fin and a new buyer for us. As an AE on the Customer Agent team, youll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion./ph2Team and role summary/h2pYoull join a small, dedicated tiger team built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support./ppThis team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for./ppThis role often operates as a specialist overlay into existing Fin customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP./ppIf you enjoy being close to product, moving fast, and shaping a new motion from scratch, youll thrive here./ph2What will I be doing?/h2ulliOwn the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close/liliRun discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact/liliDesign and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction/liliBuild and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points/liliPartner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction/liliProvide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals/liliHelp define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity/li/ulh2What skills do I need?/h2pEssential/pulliProven experience running full cycle SaaS sales processes from discovery through close/liliDemonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined/liliExperience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas/liliStrong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders/liliComfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners/liliAbility to synthesize customer feedback into clear product insights and messaging recommendations/liliHigh ownership and adaptability in fast-moving environments/li/ulpPreferred/pulliExperience selling within sales tech or martech ecosystems/liliExperience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning/liliFamiliarity selling AI-enabled products or automation tools/liliExperience operating in an overlay or specialist model alongside account owners/li/ulh2Benefits/h2pWe are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list, talk to us!/pulliCompetitive salary and meaningful equity/liliComprehensive medical, dental, and vision coverage/liliRegular compensation reviews - great work is rewarded!/liliUnlimited access to Claude Code and best-in-class AI tools; experimentation building is encouraged celebrated./liliFlexible paid time off policy/liliPaid Parental Leave Program/lili401k plan match/liliIn-office bicycle storage/liliFun events for employees, friends, and family!/li/ulp*Proof of eligibility to work in the United States is required./ppThe OTE range for candidates within the San Francisco Bay Area is $251,200 - $314,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)./pp#LI-Hybrid/ppPolicies/ppFin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week./ppWe have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values./ppFin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law./p/div