Customer Service Representative - Revenue Group | Remote (Cleveland, OH)

Customer Service Representative – Revenue Group | Remote (Cleveland, OH) Job Summary Revenue Group, a leading business process outsourcing company established in 1994, is seeking a Customer Service Representative (CSR) to join its remote team. This full‑time role offers $17/hour , paid training, and comprehensive benefits including health insurance, 401(k) matching, paid holidays, and career growth opportunities. The successful candidate will assist patients with billing inquiries, resolve complaints, and set up payment plans while delivering compassionate, professional support. Key Job Details Job Title: Customer Service Representative Employer: Revenue Group Location: Remote (Cleveland, OH-based) Pay: $17/hour Job Type: Full‑Time Schedule: Monday–Friday, 9:30am–6:00pm EST Start Date: April 3, 2026 Key Responsibilities Assist patients in resolving billing issues and setting up payment plans Handle inbound calls regarding healthcare bills Document customer complaints, issues, and interactions in system(s) Meet performance metrics set by management Perform other duties as assigned by supervisor Candidate Requirements Essential: High school diploma or GED Customer service or call center experience preferred Strong communication and de‑escalation skills Ability to navigate multiple systems simultaneously Reliable attendance Must pass a 7‑year background check High‑speed internet connection (DSL/Cable, 100+ Mbps) Benefits Competitive hourly pay ($17/hour) 100% paid training 401(k) with company matching Paid time off (up to 10 days in first year) 8 paid holidays (including your birthday) Referral program Employee Assistance Program (EAP) Dental and vision insurance Health insurance (including long & short‑term disability) Company‑paid life insurance Career growth opportunities (many team leads started as CSRs) About Revenue Group Revenue Group is a full‑service agency specializing in business process outsourcing. Recognized as a Top Workplace , the company is committed to surpassing client expectations while fostering valuable relationships and supporting communities. Revenue Group helps patients navigate healthcare billing concerns with respect, professionalism, and empathy. Application Process How to Apply: Submit your application via Revenue Group’s recruitment channels. Highlight your customer service and call center experience. Shortlisted candidates will be contacted for interview. Training begins April 3, 2026 .

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