Clinic Assistant

Medical Receptionist

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

Care for each person as he/she would like to be cared for by:

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient's needs

Check in patients in an accurate and professional manner

Identify and accurately collect co-pays or appropriate fees

Use computer-based system to verify patient information

Understand and communicate benefit changes to members, or refer to appropriate resource

Communicate wait times in a diplomatic manner

Direct patients to the appropriate care area

Prepare reconciliation report

Provide patients with appropriate forms, questionnaires, etc.

Schedule appointments in an accurate and timely manner according to Advanced Access principles

Maintain knowledge of appointment scheduling practices

Maintain knowledge of appointment scheduling policies and procedures

Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary

Verify insurance eligibility, if necessary

Register patients in an accurate, efficient, and timely manner

Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

Provide patient with information required to schedule specialty appointments

Facilitate timely and accurate flow of communication within the clinic

Answer telephone and respond appropriately to the caller

Take and relay messages requiring follow-up to appropriate individuals

Prepare records and materials for new patient appointments

Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

Maintain open communication with Appointment Center to ensure patient and provider needs are met

Coordinate schedule templates

Coordinate emergency schedule changes

Coordinate schedule holds consistent with Advanced Access principles

Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

Perform other duties as assigned