Technical Account Manager

Job ID: 26-17008Location: San Jose, CASalary: $55.14 / hourContact: Abhishek GuptaContact Email: View email address on click.appcast.io Phone: 6502424432Company: Mindlance What you'll Do Be a central point of contact while ensuring high levels of customer satisfaction Maintain regular communication with external and internal teams, managing expectations Engage with Director and VP-Level executives to translate business needs into technical and operational plans Coordinate and drive efforts to optimise product performance and customer adoption Lead and guide customer through complex environment changes and upgrades Supervise the management of technical critical issues and customer concerns Share proactive notifications and recommendations of upcoming releases and possible impact Lead customer check-ins and participate in quarterly business reviews Deliver proactive status updates, deliverables and guidelines Continually develop both technical and soft skills individually What you need to succeed Bachelor’s Degree in related field of the technical industry or equivalent experience At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology Very strong written and verbal communication skills in English a must, other languages would be advantageous Proven presentation skills, and experience organising and leading high-profile customer calls and meetings Demonstrable ability to adapt to new technologies and learn quickly Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling Skills: Experience and familiarity with the following solutions (a plus but not a hard requirement): Primary: Marketo or AJO B2C . Nice to have : RTCDP, AEP, Target Education: Bachelor’s Degree in related field of the technical industry or equivalent experience EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”