Patient Care Coordinator

Patient Care Coordinator About MarinHealth: Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. Job Description Summary: The Patient Care Coordinator performs all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities. S/he will respond to patients in a timely manner. S/he will provide exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible. Job Requirements, Prerequisites and Essential Functions: Pay Range: $24.13 - $28.96 - $33.79 Essential Functions and Responsibilities: Answers multiple phone calls; responding to customer requests including, and not limited to cross-departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate Responsible in calling Insurance/Payers to check for eligibilities and acquiring prior authorizations for scheduled services Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol Provide doctor-patient support using reference documents and online knowledge base tool Participates actively in the achievement of organizational and departmental goals Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks Resolve patient problems of a limited scope and complexity. Observes confidentiality and decorum in conversation and behavior. *If MA qualified, may perform medical assistant duties if needed. Qualifications: Education: High school diploma or General Educational Development (GED) certificate required. Completion of business school or related training, including computer courses preferred. Medical Assistant certification preferred. Experience: One (1) years of progressive responsibility and directly related work experience. Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus. Computer proficiency: Microsoft Office. Bi-lingual in Spanish desired. Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. C.A.R.E.S. Standards: MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication, Accountability, Respect, Excellence, Safetywhich foster a healing, trust-based environment for patients and colleagues. Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law. Compensation: The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements. Equal Employment: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.