Handyman / Remodeling Technician | Residential Home Services

Job Description

Job Description

Title: Handyman / Remodeling Technician | Tile, Drywall & Finish Craftsman | Residential Home Services

Location: Charlotte, NC. In-person, in clients' homes. JC service area is the older neighborhoods south of downtown Charlotte (Myers Park, Dilworth, Eastover, Cotswold, Foxcroft area).

Pay: $30 to $40 per hour. W-2. Full-time.

Benefits: Company van and gas card. Tools provided. Performance bonuses up to $10,000 annually. Year-end profit sharing. Flexible schedule.

About us

Joyce | Cline isn't a handyman company. We're a boutique home services firm that the families in Myers Park, Dilworth, and Eastover trust with the keys to their homes. We do everything from replacing a faucet to full bathroom refreshes — all under one team, one call, one standard. Our craftsmen are W-2 employees with company vans, and our clients ask for them by name. Most of our clients have been with us for years. They send their friends.

We're hiring our 5th and 6th craftsmen. Right now our crew leads with trim carpentry. We need to expand that skillbase — and we're looking for someone who leads with tile and drywall.

About the role

You'll be in clients' homes most days. Tile repairs, drywall patches, bathroom refreshes, plaster work, and the full JC punch list that follows every visit. You'll work alongside our Field Manager and a crew of craftsmen who each bring something different to the van. You get your own van, your own client relationships, and your own schedule. Within a year, the clients who've had your hands on their homes will be asking for you specifically.

JC is a full-service residential firm. You'll lead with tile and drywall — but you'll work the full catalog. We'll tell you what that catalog looks like in detail below.

What a Tuesday looks like

• 8:00 a.m. — You leave home in your JC van. Today is a half-day in Myers Park (three cracked shower tiles and a failing grout line around the pan) and a half-day in Dilworth (a drywall patch from a doorknob hole and a water-stain spot on the hallway ceiling from a leak that's already been fixed).
• 8:30 a.m. — You greet Mrs. Calloway at the door. You walk the shower with her, show her what failed, explain what you'll do, and tell her honestly whether the rest of the tile needs attention. You get to work.
• 12:00 p.m. — You log the morning in Jobber: photos before, photos after, notes, time. You drive to Dilworth.
• 12:30 p.m. — Lunch. We don't expect you to skip it.
• 1:00 p.m. — The Dilworth ceiling is wetter than the photos showed. You text the Field Manager before you cut. He makes the call on the follow-up scope and routes it. You patch what's patchable and document the rest.
• 4:30 p.m. — You wrap, clean up, log, and head home. The van comes home with you.
• 5:00 p.m. — You're off. No on-call.

What you'll own

• Quality of the work. You hold the standard that built JC's reputation. B-minus is unacceptable.
• Client relationships. You make the homeowner feel taken care of, every single visit.
• Documentation. Every job logged in Jobber with photos, notes, and time.
• Your van. You keep it clean and stocked. It's a rolling billboard.
• Coordination. You communicate up to the Field Manager and across to the office team when something changes.

The full J|C service catalog

This is everything our craftsmen work on. You'll be strong in tile and drywall. You'll be capable across the rest. We're not looking for a specialist who can only run one lane.

Interior repairs & maintenance

• Tile installation, repair & grout restoration — floors, walls, showers, backsplashes
• Drywall installation, repair & ceiling work
• Plaster repair
• Hardwood floor repair & subfloor work
• Interior painting & touch-ups, cabinet painting
• Trim, molding, crown, casing & baseboard carpentry
• Door installation, repair & adjustment
• Window repair
• Hardware, fixture & accessory installation
• Light electrical — outlets, switches, GFCI, ceiling fans, light fixtures
• Plumbing fixtures — faucets, p-traps, supply lines, toilets, sinks
• Caulking & sealing throughout

Refresh & renovation projects

• Bathroom refresh & small renovation
• Closet systems & custom storage
• Laundry room refresh
• Home office built-ins & bookcases
• Mudroom & drop zone creation
• Garage refresh & organization

Exterior repairs

• Exterior wood rot — soffit, fascia, siding, exterior trim
• Deck repair & structural assessment
• Fence repair & gate hardware
• Gutter repair & replacement
• Masonry & concrete repair
• Yard drainage solutions

Who you are

• Tile and drywall are your primary trades. You've been doing tile for years. You set it right the first time, your grout lines are clean, and you know how to read a substrate before you commit. Drywall repair and finish work — you can tape, mud, feather, and match a texture without the homeowner knowing anything happened.
• You're a finisher. Cuts are clean. Caulk lines are straight. You take it personally when something is off, and you fix it before anyone else has to see it.
• Five-plus years preferred in residential tile, drywall, and general home repair. You should be able to run the full catalog above without coaching on the basics.
• You can hold a real conversation with a Myers Park homeowner about their bathroom renovation plans, their timeline, and their budget. You don't disappear into the work.
• You're honest about scope. You tell the Field Manager when something is bigger than it looked. You don't guess when you should ask.
• You show up clean, on time, and presentable. The van is washed. The shirt is tucked.
• You're tech-forward. Comfortable with Jobber for logging, Discord for team communication, and photos as the documentation standard. We are not a paper-and-clipboard shop.

What you'll bring

• Personal hand tools — tile tools, drywall tools, and general trade kit (we provide major equipment)
• Clean driving record (you'll be driving a company van)
• Reliable transportation to our daily start point
• Willingness to undergo a background check (Checkr)

What we don't want

Three filters to save us both time.

• Big-box mindset. If your career has been in high-volume production work where the standard was "get in, get it done, get to the next job," your reflexes will fight us. We don't move that way. Our clients can tell the difference between speed and care.
• Loners who don't talk to clients. Half this job is the relationship. A Myers Park homeowner is not a job site — it's someone's home, and they're trusting you in it. If you'd rather just be left alone with the work, we're not the right fit.
• Pickup-truck attitude. No negativity, no excuses, no diva behavior. Our craftsmen lift each other up. The crew we're building doesn't have room for someone who drags it down.

Growth path

Field Manager is the next step. The right craftsman grows into a Field Manager role within 18 to 24 months — leading a crew of 3 to 6, walking properties with homeowners, coaching craftsmen up, and earning a salaried comp profile. We promote from within whenever we can. Our current Field Manager started on the tools.

What we offer

• $30 to $40 per hour, W-2, full-time
• 100% of tips — yours, always. Clients tip. You keep every dollar.
• Up to $10,000 in annual bonus potential — review incentives, client satisfaction bonuses, and year-end profit sharing tied to company performance and your individual results. Strong performers earn real money above the hourly rate.
• Company van and gas card — comes home with you every night
• Tools provided for major items; bring your own trade kit
• Flexible scheduling — ask off when you need it; you're paid for the hours you work
• No nights, no weekends in the standard cadence
• Direct access to founders. No corporate layer.
• A real path to Field Manager

Hiring process

Eight stages. Yes, that's a lot. It's deliberate. We're a relationship-first company and we hire that way. Expect: application review, soft introduction call, CliftonStrengths Top 5 assessment, an in-depth craft and client presence interview, a full competency interview, a conversation with our Field Manager, two reference calls with prior supervisors, then offer. Plan for two to three weeks total.

Apply

Submit your resume and photos of your tile and drywall work. Shower surrounds, bathroom floors, accent walls, drywall patches — anything you're proud of. We look at every photo. We read every word.

Joyce | Cline Home Services, Charlotte, NC

Joyce | Cline Home Services is a boutique home repair and maintenance firm based in Charlotte, North Carolina. We serve the older, established neighborhoods just south of downtown including Myers Park, Dilworth, Eastover, and Cotswold. Our clients are wealthy boomers in 5,000 square foot historic homes and young professional families chasing kids around. Most of our clients have been with us for years.

They call us first. They send their friends.

We're founder-led and engineer-built. Our two founders both came out of nuclear engineering and corporate leadership before starting Joyce | Cline. That shows up in how we run the company. We document everything. We build systems. We use the tools that make work easier, including Claude, Jobber, GoHighLevel, Discord, and a custom-built operations dashboard. We promote from within whenever we can.
We hire slowly and deliberately. Our craftsmen are W-2 employees with company vans and benefits, not 1099 contractors. Our office team works remotely with direct access to the founders. We pay above the Charlotte market for skilled work. We don't take nights or weekends in our standard cadence. We're growing carefully toward a regional footprint in the Southeast over the next three to five years.

Company Description

Joyce | Cline Home Services is a boutique home repair and maintenance firm based in Charlotte, North Carolina. We serve the older, established neighborhoods just south of downtown including Myers Park, Dilworth, Eastover, and Cotswold. Our clients are wealthy boomers in 5,000 square foot historic homes and young professional families chasing kids around. Most of our clients have been with us for years. \r\n\r\nThey call us first. They send their friends.\r\n\r\nWe're founder-led and engineer-built. Our two founders both came out of nuclear engineering and corporate leadership before starting Joyce | Cline. That shows up in how we run the company. We document everything. We build systems. We use the tools that make work easier, including Claude, Jobber, GoHighLevel, Discord, and a custom-built operations dashboard. We promote from within whenever we can.\r\nWe hire slowly and deliberately. Our craftsmen are W-2 employees with company vans and benefits, not 1099 contractors. Our office team works remotely with direct access to the founders. We pay above the Charlotte market for skilled work. We don't take nights or weekends in our standard cadence. We're growing carefully toward a regional footprint in the Southeast over the next three to five years.