Level 2 Structured Cabling Technician

Structured Cabling Technician

Insight Global is looking for a Structured Cabling Technician for one of our largest Healthcare clients. He/She will be responsible for day-to-day cabling requests (Patches, Moves, Adds and Changes) to meet service goals and expectations of the user enterprise community. They will be taking service requests, incidents and tasks logged and distributed within the ITSM tool daily. They will be assessing the requirements, acquire pricing from certified vendor pool, coordinate chargeback according to policy, and scheduling/executing the cabling request. This is for work within the hospital as well as the off-site locations. He/She will also be required to assist in the monitoring and management of our BDF/IDF closets. This includes monitoring the health of these facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It is crucial for this individual to be constantly evaluating & identifying risks to service and escalating to the proper party responsible for remediation. Additional day to day responsibilities can include: Triage daily tickets and scheduling of related works Assemble Work Order packages for cabling vendors Manage to completion and close out of work orders issued to Vendors Provide troubleshooting assistance and emergency coverage. With assistance and collaboration from Data Center Operations team: Provide support and resolution to technical issues relate to devices managed in Technology Rooms Assist with vendor access and supervision Manage and maintain secure entries into Technology Rooms Manage inventory of assets in IDF/BDF's data center Manage and update rack elevations Manage support of devices through use of tools and automate when possible