Medical Guardian Project Manager

Job Overview Full Time Salaried Position ($45,000) – Metairie, LA – Supervisor: Chief Impact Officer – Organization: Jewish Family Service of Greater New Orleans (JFS). JFS has been serving the Greater New Orleans community for over 75 years, providing a “whole person environment” that welcomes residents of all backgrounds. Why Work for JFS JFS values work/life balance and offers a comprehensive benefits package that includes 80% medical, dental, and vision insurance subsidies, matching contributions to a 403(b) plan, 15 vacation days, 10 sick leave days, and observance of most Federal and Jewish holidays. Job Description The Medical Guardian Project Manager is a motivated and proactive professional dedicated to improving the safety and independence of older adults in the community. This entry‑level position manages the Medical Guardian Personal Emergency Response System (PERS), a life‑enhancing device that allows older adults to live safely, comfortably, and independently. The Project Manager must be comfortable entering customer homes to complete installations and conducting community outreach through public speaking and presentations to promote the program. Job Duties Daily Management – Medical Guardian PERS Device: Manage the electronic personal emergency response system program, including day‑to‑day sales, marketing, customer service/support, and administrative processes; travel to customer homes for device installations; identify opportunities to improve efficiency, productivity, and customer service; track equipment service issues and incident reports; maintain inventory; process new subscriptions, deactivate returned devices, oversee intake calls, transition intakes to program participants, and report to JFS management and Medical Guardian. Marketing: Draft an annual strategic marketing plan with specific benchmarks for growth, timelines, tasks, assignments, deliverables, budgets, and performance standards; represent JFS at community functions and events; seek input from providers, JFS staff, customers, and the board; plan components to include referral network growth, communications plan, and marketing materials. Finance: Collaborate with the Chief Financial Officer and the Donor Client Services Manager on budget development and monitoring, accounts payable, and accounts receivable. Volunteer Management: Assist in recruiting and training new Medical Guardian volunteers; supervise the specific responsibilities delegated to these volunteers. Minimum Qualifications Bachelor’s degree, preferably in a related field. Minimum 2 years of customer service experience. Minimum 1–2 years of marketing experience. Ability to capture and analyze data, identify key performance indicators, and use critical thinking, innovation, and creativity to achieve agency program goals. Excellent written and verbal communication skills, including public speaking. Computer skills including MS Word, Excel, and cloud‑based provider software. Valid driver’s license and reliable transportation for local travel. Application Process Please submit your résumé for consideration. Contact: View email address on click.appcast.io. #J-18808-Ljbffr Jewish Family Service of Greater New Orleans