Sr. IT Service Desk Analyst

Rimini Street

Las Vegas, NV

# Sr. IT Service Desk AnalystApplylocations: Las Vegas HQtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-102345**About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.We are actively seeking a **Sr. IT Service Desk Analyst.** The role will report directly to the Manager, IT Service Desk**.** This is a hybrid position that requires 3 days a week in our Las Vegas, NV office.**Position Summary**The **Sr. IT Service Desk Analyst** is a senior, highly independent IT support professional responsible for delivering consistent, high-quality end-user support and helping maintain strong operational performance in a 24x7 service desk environment. This role serves as a senior escalation point for complex incidents and service requests, drives work to resolution within defined SLAs, and proactively improves service desk operations through reporting, documentation, training, and small-to-mid-sized projects. The ideal candidate is self-directed, customer-focused, and comfortable taking initiative with minimal oversight while partnering effectively across IT teams to restore service quickly and prevent recurring issues.**Essential Duties and Responsibilities****Senior Service Desk Support and Escalation*** Resolve incidents and service requests received via ticketing tool, phone, and email with a focus on courteous, timely, and effective customer service.* Own follow-through on open tickets: monitor progress, communicate updates, and drive issues to resolution within defined SLAs.* Act as a senior escalation resource for complex, high-impact, or persistent issues; coordinate with other IT teams as needed to restore service.* Ensure accurate ticket documentation including problem description, troubleshooting performed, resolution details, and appropriate categorization.**Endpoint, Application, and User Support (Hands-On and Remote)*** Provide in-person and remote end-user support, including troubleshooting hardware, software, and connectivity issues.* Perform hands-on desktop support activities such as installing and upgrading software, installing hardware, configuring systems/applications, and implementing or validating file backup activities.* Support Windows and MacBook operating systems and hardware.* Support end-user productivity tools including web browsers (Chrome, Firefox, Safari) and Microsoft 365 apps with Copilot (Outlook, OneDrive, Word, Excel, PowerPoint, Teams), as well as workstation backup software.* Support VDI environments in AWS Workspaces and thin clients running Windows IoT.**Identity and Access Support*** Maintain and audit Active Directory user and computer accounts, access, and groups.* Support offboarding activities as required, including removing access to applications and Active Directory groups in alignment with internal processes.**Service Desk Reporting, Trend Analysis, and Continuous Improvement*** Create and maintain ServiceNow reports for tracking and measuring incidents and service requests; communicate trends and insights to stakeholders as needed.* Identify recurring issues and recommend improvements to reduce repeat tickets and improve end-user experience.* Contribute to documentation and process improvements that increase consistency, quality, and speed of resolution.**Training, Enablement, and Knowledge Improvement*** Identify, recommend, develop, and deliver end-user training initiatives to improve self-sufficiency and reduce common ticket drivers.* Contribute to knowledge content (procedures, FAQs, how-to guidance) to support operational consistency and shift-left/self-service practices where appropriate.**Compliance and Process Adherence*** Follow internal IT processes and procedures aligned to ITIL, ISO 27001, QMS 9000, and other applicable compliance frameworks.**Additional Responsibilities*** Collaborate with other departments to identify and/or procure software for internal staff.* Routinely assess the environment against technology trends and make recommendations as appropriate.* Provide coverage for IT personnel as requested (including filling shifts, supporting absences, or supporting workload spikes).**What Success Looks Like*** High ownership and responsiveness: tickets are progressed consistently, updates are clear, and SLAs are met.* Strong escalation handling: complex issues are coordinated effectively across IT teams and resolved with solid documentation.* Improved service quality: reporting and trend analysis lead to measurable improvements (fewer repeat tickets, faster resolution, better user experience).* Proactive contribution: the analyst independently identifies improvements, drives small projects, and strengthens documentation/training with minimal direction.**Experience*** 5 years of IT experience supporting workstation computers on Windows and Mac platforms.* Demonstrated progressive experience leading work in a technical support environment (mentoring, acting as escalation, coordinating work, or supervising).* Experience supporting an environment of at least 500+ employees.* Experience working in a team-oriented, collaborative environment.**Skills and Competencies*** Strong customer service mindset with excellent troubleshooting and problem-solving skills.* Exceptional written and verbal communication skills.* Strong knowledge of end-user productivity tools and workstation applications (Microsoft 365, OneDrive, Teams, browsers).* Ability to prioritize and execute effectively in a high-pressure environment.* Self-directed and proactive: able to take initiative, work independently, and drive tasks/projects to completion with little support.* Strong judgment and accountability when handling escalations, sensitive access requests, and operational priorities.**Preferred Qualifications*** Working knowledge of ServiceNow administration and reporting.* Relevant certifications (ITIL, MCSA, MCSE, or other applicable IT certifications).**Location**Hybrid - Las Vegas HQ**Why Rimini Street?**Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.Compensation is based on role, location, and level of applicable experience.Rimini’s target pay for each position is available upon request during the applicant’s Interview process.The general salary range for this type of role is 61k - 91k depending on skills and experience.Benefits for US employees include:* Medical, Dental, and Vision insurance* Disability insurance* Paid Parental Leave* 401(k) program* Generous Paid time off (PTO)We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:* Company + We dream big and innovate boldly.* Colleagues + We work with extraordinary people who create a culture of mutual respect and collaboration.* Clients + We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.* Community + We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.**Accelerating Company Growth*** Nasdaq-listed under ticker symbol RMNI since October 2017* Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies* Over 2,000 team members in 23 countries* US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
J-18808-Ljbffr Rimini Street

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Sr. IT Service Desk Analyst in Las Vegas, NV vacancy

Sr. Technical Compliance Analyst
...Sr. Technical Compliance Analyst – Bluberi Join to apply for the Sr. Technical Compliance Analyst role at Bluberi . About The Company Welcome to Bluberi... ...Operating Success Easiest Company to do Business With It’s a Team Sport Celebrate Wins, But Never Be Satisfied About...
Senior
Hourly pay
Full time
Contract work
Part time
Interim role
Work at office
Local area
Bluberi
Las Vegas, NV
4 days ago
Senior IT Support Technician
...Clark County School District is seeking an IT support professional to assist with technical issues across school campuses. The role emphasizes hardware, software, and network troubleshooting to ensure smooth operations for students and staff. The ideal candidate will...
Senior
Full time
Clark County School District
Las Vegas, NV
2 days ago
General Liability Senior Technical Specialist
...field and our business partners. This job does not manage staff.Directly handles assigned severity claims.Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to...
Senior
Contract work
Local area
Travelers
Las Vegas, NV
2 days ago
General Liability Senior Technical Specialist
$94.4k - $155.8k
...partners. This job does not manage staff. What Will You Do? Directly handles assigned severity claims. Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to...
Senior
Contract work
Local area
Relocation package
2 days per week
Travelers Insurance
Las Vegas, NV
3 days ago
Senior Technical Support Specialist - Remote & Onsite
MS SHIFT seeks an experienced technical support specialist to assist high-end clients with diagnosis, installation, setup, and troubleshooting of software and hardware, onsite and remote. You will guide users through step-by-step solutions and ensure system reliability....
Senior
Remote job
Shift work
MS Shift
Las Vegas, NV
3 days ago
Senior Technical Support Specialist - Triage & Escalations
ECP is a market-leading SaaS provider for senior living communities. We are seeking a Customer Support Specialist III to act as the final escalation and primary technical triage resource, reproducing complex issues, validating bugs, and ensuring well-documented tickets ...
Senior
ECP
Las Vegas, NV
4 days ago
Senior IT Applications Support Specialist
Wynn Las Vegas is seeking an Application Support Analyst to deliver Five-Star service by applying analytical and problem-solving skills to identify, communicate... ...issues. The role collaborates with the Service Desk and NOC to provide third-tier operational support and to...
Senior
Night shift
Wynn Las Vegas
Las Vegas, NV
4 days ago
Senior Technical Business Analyst
...Job Description Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Sr Business Analyst to join our team. Key Responsibilities ~ Gather, document, and translate business and technical requirements for hospitality...
Senior
Local area
Link Technologies
Las Vegas, NV
18 hours ago
Senior Construction Defect Technical Claims Specialist
$100k
...Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of...
Senior
Full time
Local area
Remote work
Argonaut Management Services, Inc
Las Vegas, NV
18 hours ago
Senior Technical Specialist (Content Creator)
$76.15k - $114.04k
Senior Technical Specialist (Content Creator) Location US-NY-Melville | US-CA-Burbank | US-CA-Los Angeles | US-NJ-Burlington | US-WA-Seattle | US-NV-Las Vegas | US-FL-Orlando | US-GA-Atlanta | US-DC-Washington, DC | US-CA-San Francisco | US-NC-Greensboro |...
Senior
Full time
For contractors
For subcontractor
Casual work
Seasonal work
Work at office
Local area
Remote work
Work from home
Home office
Night shift
Canon U.S.A., Inc.
Las Vegas, NV
18 hours ago
Senior IT Service Desk Lead — Hybrid (Las Vegas)
Rimini Street, Inc. in Las Vegas is seeking a Sr. IT Service Desk Analyst to deliver consistent end-user support in a 24x7 environment. You will act as a senior escalation point, drive issues to resolution within SLAs, and contribute to improvements through documentation...
Senior
Rimini Street
Las Vegas, NV
4 days ago
Senior IT Service Desk Lead — Hybrid (Las Vegas)
Rimini Street, Inc. is seeking a Sr. IT Service Desk Analyst to provide high-quality end-user support in a 24x7 environment. This hybrid role requires three days on-site in Las Vegas, NV, with a focus on incident resolution, root-cause analysis, and service improvement....
Senior
Rimini Street, Inc.
Las Vegas, NV
3 days ago
Sr. Analyst
...Senior Marketing Analyst Randstad is recruiting a Senior Marketing Analyst to play a pivotal role in shaping property strategy through rigorous analytical oversight of casino marketing and gaming operations. Leveraging data-driven methodologies, you will evaluate player...
Senior
Randstad
Las Vegas, NV
1 day ago
IT Technical Support Specialist Windows & Devices
Fortune Brands Innovations, Inc. is seeking an IT Technical Support Agent to support key IT infrastructure, troubleshoot desktops,... ...user support for level 2 issues and collaboration with our managed services team. The candidate should have an associates degree in IT/IS, 2...
Fortune Brands Innovations, Inc.
Las Vegas, NV
4 days ago
IT Support / IT Technician / IT Help Desk
Level 1 : Field Technician I (Physical Layer Specialist) Focus: Execution, Physical Installation, and Validation. Experience: 0-2 Years. Data Center: "Rack and Stack" operations. Physically installs servers, switches, and storage. Understands Hot/Cold aisle containment ...
Shift work
Astreya
Las Vegas, NV
1 day ago
IT Support Manager
...DescriptionJob OverviewWe are looking for an IT Support Manager who loves solving problems... ...with global processes, tools, and service standards. Working closely with IT Engineering... ...with global peers.Run world‑class Service Desk & Desktop Support: standardize intake, triage...
Local area
Remote work
Shift work
AGS
Las Vegas, NV
18 hours ago
Sr Attorney - Remote
...and guidance to our clients. You will be involved in a variety of challenging projects, working remotely to deliver top-notch legal services. As a Senior Attorney your role is vital in ensuring legal compliance and protecting the interests of our clients. You will...
Senior
Contract work
Remote work
KOSMOS
Las Vegas, NV
4 days ago
Help Desk Specialist
$48.5k - $81.7k
...real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part... ...support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.Responsibilities include, but are not...
Hourly pay
Contract work
Temporary work
Work experience placement
Work at office
Local area
Remote work
ManTech
Nellis Air Force Base, NV
1 day ago
Las Vegas IT Support Analyst
...our Las Vegas team and looking to add a capable, self-driven IT Support Analyst to support our local office and clients. We need someone... ...ideal candidate communicates clearly, provides excellent client service, and can work effectively on their own while knowing when to...
Permanent employment
Work at office
Local area
Remote work
Work from home
Flexible hours
Netsmart
Las Vegas, NV
18 hours ago
IT Support Analyst
$1,400 per month
...Profession Computer Systems Analyst City: Las Vegas, USA We are seeking a highly skilled IT Support Analyst to join our team in Las Vegas. As an IT Support Analyst... ...providing technical support and troubleshooting services to our clients. This is a contract position with...
Contract work
SafeBox
Las Vegas, NV
1 day ago
Helpdesk Support Technician
$18 - $19 per hour
...severe incidents to Tier 2 - Record, track, and document the help desk request problem-solving process, including all successful and... ...Skills Help desk support, Help desk, Troubleshooting, Customer service Top Skills Details Help desk support,Help desk,...
Contract work
Temporary work
TEKsystems
Las Vegas, NV
18 hours ago
Help Desk Specialist
...Help Desk SpecialistMANTECH seeks a motivated, career and customer-oriented Help Desk Specialist... ...Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities... ...experience as a full-service IT support team member in a Windows AD environment...
Contract work
Work at office
ClearanceJobs
Nellis Air Force Base, NV
18 hours ago
Help Desk Analyst
...AutoSavvy, a growing automotive retailer, is seeking a Help Desk III to serve as a senior IT resource across hardware, software, and security initiatives. You will mentor Tier I/II technicians and drive incident resolution, with a focus on complex escalations and IT projects...
AutoSavvy
Las Vegas, NV
1 day ago
Technical Support Specialist
$38k - $40k
...COMBASE USA is an international, fast-growing software company dedicated to providing exceptional service and support to our clients and their businesses. We pride ourselves on being forward-thinking and creating innovative systems. Our solutions help businesses improve...
Work at office
Local area
Relocation
COMBASE USA
North Las Vegas, NV
18 hours ago
Help Desk Support Analyst
$22 - $24 per hour
...Help Desk Support AnalystLas Vegas, NV | On-site roleBase pay: $... ...Minimum of 2 years of experience in IT troubleshooting and support.... ...of Westlake Financial Services, providing automotive financing... ...contracts.As a Helpdesk Support Analyst, you will have the opportunity...
Hourly pay
Full time
Work at office
Local area
Remote work
Flexible hours
Afternoon shift
Westlake Services
Las Vegas, NV
3 days ago
R&I Managed Services Deals Desk Senior Manager
$91k - $321.5k
...Senior Manager, R&I Managed Services Deals Desk The Opportunity: As a Senior Manager in the R&I Managed Services Deals Desk, you will play a pivotal role within our Internal Firm Services practice, focusing on enterprise risk management. You will be responsible for...
Senior
H1b
PwC (US)
Las Vegas, NV
2 hours ago
Support Technician
$12 - $17 per hour
...significance and takes prompt corrective action where necessary or suggests alternative courses of action.Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.Greets Guests with a...
Hourly pay
Local area
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
Dave & Buster
Las Vegas, NV
2 days ago
Technical Support Representative
$46.8k - $49.92k
...Lutron is seeking service-focused individuals to join our DIY and PRO Technical Support teams at our Las Vegas office location. These roles are ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences. As a member...
H1b
Work at office
Immediate start
Worldwide
Flexible hours
Shift work
Weekend work
Lutron
Las Vegas, NV
1 day ago
Technical Analyst
...Transfer Assist with training/support documentation gathering Assist with support plan, hand off to product team and hand off to IT Ops team Launch and Post-Launch Support Assist with coordinating launch plan when ready Track app performance and assist...
Temporary work
Local area
My3Tech Inc
Las Vegas, NV
4 days ago
Help Desk Technician
$18 - $19 per hour
...Help Desk Support Technician Position Overview The Help Desk Support Technician serves... ...assistance and exceptional customer service for hardware, software, network, and access... ...experience in a Help Desk, Technical Support, or IT Support role. Strong troubleshooting...
Contract work
Temporary work
TEKsystems
Las Vegas, NV
18 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Sr. IT Service Desk Analyst. Be the first to apply!