Office Assistance

Job Description

Job Description

Job Description:

We are seeking a detail-oriented and proactive individual to join our team. In this role, you will support and coordinate between customers and suppliers in key processes. This position is ideal for individuals with high communication, problem-solving, and organizational skills.

Key Responsibilities:

Sales-

·      Communicate with customers to understand their needs and issue Estimate/Sales Order (SO).

·      Follow up with customer’s monthly Forecast, SO, Purchase Orders (PO), and Invoices to ensure timely delivery.

·      Provide customers with manufacturing updates, including production status, lead times, delays, shipping schedules, etc.

Purchasing-

·      Issue PO to suppliers, follow up and monitor during key time periods, including production and shipping dates.

·      Coordinate with suppliers regarding completion dates, inventory receipt, creating bills, and internal reminder for payment processing.

·      Communicate and update suppliers with customers’ requests and updates.

Coordination-

·      Coordinate communication between customers and suppliers with design issues, drawings, specifications, lead time, requirements and follow-up issues.

·      Resolve emerging issues during manufacturing and follow-up with respective parties.

·      Conduct and schedule meetings/conference calls with customers, suppliers and internal teams as needed.

Shipping-

·      Coordinate with shipping staff in Taiwan, and forwarders in Taiwan and the United States.

·      Track and update shipment details on existing systems (Jira) for internal team.

Inventory-

·      Assist with monthly Inventory Counts and Valuation.

Special Needs-

·      Respond to customer's special requirements for compliance documents (COC/COO/RoHS & REACH, etc.).

Additional Responsibilities-

·      Support team members as needed and serve as backup support when needed.

·      Maintain and assist with office cleanup for a warm, professional and organized office environment.

·      Be flexible to work additional hours when necessary.

Preferred Qualifications

·      Experience and interest in sales coordination, purchasing, operation, logistics, or customer support. Equivalent work experience preferred. 

·      Strong organizational and time-managing skills to manage multiple priorities with independency.

·      Excellent verbal and written communication skills.

·      Proficiency in business-related software systems, including NetSuite, QuickBooks, Jira, etc.

·      Ability to understand and communicate in basic Mandarin Chinese (Preferred) or proficiency in utilizing translation software (Required).

·      Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).