IT Software Support (Karawang)

Placement Location : Karawang, West Java 

Job Description : 

• Installation and Configuration: Installing and configuring G+D’s software systems according to client requirements. Ensuring that the software is set up correctly and integrated with existing systems.

• Maintenance and Updates: Performing regular maintenance on G+D’s software systems to ensure they operate efficiently and reliably. Applying updates and patches to keep the software up-to-date and secure.

• Technical Support: Providing technical support to clients, addressing their questions and concerns, and offering solutions to software-related problems. This may involve remote support or on-site visits.

• System Upgrades: Implementing system upgrades and modifications to improve performance or integrate new features. Ensuring that upgrades are carried out with minimal disruption to the client’s operations.

• Testing and Troubleshooting: Conducting tests to verify that G+D’s software systems meet performance specifications and standards. Diagnosing and resolving issues or malfunctions in the software.

• Documentation: Maintaining detailed records of installations, maintenance activities, repairs, and upgrades. Preparing reports and documentation for clients and internal use.

• Training: Providing training to clients’ staff on the operation and maintenance of G+D’s software systems. Ensuring that users are knowledgeable about the systems and can operate them effectively.

• Compliance and Security: Ensuring that all work is carried out in compliance with relevant security regulations and standards. Conducting security assessments and enforcing security protocols.

• Customer Relationship Management: Building and maintaining strong relationships with clients. Understanding their needs and ensuring that they are satisfied with the services provided.

• Continuous Improvement: Staying up-to-date with the latest developments in software technology and best practices. Continuously improving skills and knowledge to provide the best possible service to clients.

Requirements

• Technical Expertise: In-depth knowledge of G+D’s major software products and systems. Strong knowledge of software development, installation, configuration, and troubleshooting.

• Programming Languages: Proficiency in programming languages such as Java, C#, Python, or similar.

• Software Tools: Familiarity with software development tools and environments (e.g., Visual Studio, Eclipse, Git).

• Operating Systems: Knowledge of various operating systems (e.g., Windows, Linux, macOS).

• Database Systems: Knowledge of one or more database systems and their management tools.

• Communication: Effective verbal and written communication skills to interact with clients and team members.

• Customer Service: Strong customer service orientation to ensure client satisfaction.

• Technical Documentation: Ability to create and interpret technical documentation, including user manuals and installation guides.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

$$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26136&career_ns=job_application