Leasing Consultant at Station at Elm Creek

Job Description

Job Description

Job Title: Leasing Consultant

Employment Type : Full-time

Location: Station at Elm Creek Apartments (324 total units) 5050 Fredericksburg Rd. San Antonio, Texas 78339

Schedule: Tuesday - Saturday from 8:30am - 5:30pm

Employment Type : Full-time

FLSA Status: Non-exempt

Reports to: Property Manager

Compensation Package:

• Competitive hourly pay range of $19.00-19.00
• Leasing and renewal commission opportunities
• 20% employee rent discount available

Benefits Package:

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)

Summary: To assist the Property Manager with marketing the property to prospective residents and to assist with resident retention.

Job Responsibilities:

• Comply with all Fair Housing & Equal Housing Opportunity requirements.
• Comply with all appropriate state landlord/tenant statutes.
• Provide customer service to prospective residents, including property tours, telephone/email/web inquiries.
• Assist with marketing and communications through various online platforms and complete marketing reports as needed.
• Track and follow-up with prospective tenants utilizing traffic logs and guest cards.
• Achieve average closing ratio of 40%.
• Processing applications, preparing leases, and performing move-in prep.
• Prepare appointments for on-site move-ins with managers as needed or traveling to complete any move-ins if needed.
• Ensure lease agreement paperwork for move in and renewals are completed by all parties in a timely manner prior to move-in.
• Enter resident activity into YARDI accurately and timely.
• Support with resident retention by following up with service requests within 24 hours of their completion and handling resident concerns.
• Assist with lease renewal generation, notices, and completion of other items as needed by the Property Manager.
• Escalate resident issues to assistant manager/ manager as needed.
• Ensure residents carry an active renter’s insurance policy and updating Yardi and ePremium weekly.
• Respond to resident surveys through Ellis.
• Ensure that vacant, model and target apartments are spotless, and appliances and fixtures are in working conditions when on site for tours.
• Promptly notify Property Manager and/or Maintenance Supervisor of safety concerns or deficiencies in the property’s appearance when on site.
• Ensure the property’s interior and exterior is always free of liter and debris when on site.
• Lightly cleaning leasing office and surrounding areas daily when on site.
• Attend training and development seminars.

Qualifications:

• Authorization to work in the United States
• High School Diploma or equivalent
• Working knowledge of Microsoft Office Applications
• Multi-family property management leasing experience preferred
• Yardi Voyager and CRM experience preferred
• Ability to multi-task, resolve conflicts, and engage in cost/benefit analytical decision-making
• Demonstrates teamwork, good hygiene, excellent customer service and communication skills, and ambition for continuous professional development
• Always uphold the highest level of ethical behavior and integrity

Working Conditions:

• Approximately 80% in office environment using computer and phone
• Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders, and maneuver walkways
• Ability to carry or move objects weighing up to 20 pounds

Mission Statement:

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION