Customer Accounts Manager

C1790 - Fairhaven, 29 BERDON WAY, Fairhaven, Massachusetts, United States of America Customer Accounts Manager The salary range for this role is $18.50 to $19.50 per hour/annually.* This position is also eligible for incentive pay based on performance. A Customer Accounts Manager leads the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. The role strategically influences team performance to help customers acquire ownership and performs a wide variety of job functions directed by the General Manager. Skills for Success Customer Account Managers connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi‑tasking, organization, and negotiation/persuasion skills are essential. They share the company’s purpose and passion for making a real difference in customers’ lives and building strong personal connections. The Work Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy Second up to the General Manager Build authentic customer relationships to support customers in their ownership goals and drive sales Manage the collections process by counseling customers to gain timely lease/merchandise renewals Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements Contact customers who have not renewed merchandise agreements Maintain customers contact over the phone and through home visits Update customers information and maintain accuracy Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals Clean and certify merchandise in the cleaning station for all merchandise personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any other reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of college or two years of previous management experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Benefits Our team members are our greatest asset. To show appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package, which includes: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching * Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrating our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact View email address on click.appcast.io. #J-18808-Ljbffr