Bilingual CSR (French/ Spanish) 100% Remote only Indianapolis, Indiana

Job Description

Job Description

BCforward is currently seeking a highly motivated Bilingual CSR (French/ Spanish) for an opportunity in 100% Remote Indianapolis only

 

Job Details:

Position Title: Bilingual CSR (French/ Spanish) - Remote Indianapolis only

Location: Remote: Indianapolis, IN  46241

Expected Duration:3 to 12 Months

Pay Rate: $19/hr.

Estimated Start Date: 07/07

Education level: HIGH School or GED     

Shift : 8a -5pm

Note: Initial 3 days need to be onsite and thereafter 100% Remote Work

 

PRIMARY PURPOSE

• We are seeking a dedicated and detail-oriented Contact Center colleague to work with our team as a Service Center Assistant. The primary responsibility of this role is to handle inbound and outbound calls related to product recalls with efficiency, empathy, and accuracy. The ideal candidate will possess excellent communication skills, a customer-centric attitude, basic computer skills and the ability to work effectively within a fast-paced environment. This position offers the opportunity to make a meaningful impact by ensuring the safety and satisfaction of our customers. The Colleagues are an integral part of our Contact Center team.

 

KEY RESPONSIBILITIES

• Handle Inbound and Outbound Calls - Respond to calls with customers regarding product recalls, always demonstrating empathy and professionalism
• Provide Information - Effectively communicate recall procedures, timelines, and resolutions to customers, ensuring clarity and understanding.
• Document Calls - Accurately record and maintain detailed notes of each customer interaction, including the nature of the recall issue, customer concerns, and resolutions offered.
• Troubleshoot Issues - Assist customers in troubleshooting recall-related issues, providing guidance on next steps and resources available.
• Collaborate with Teams - Potentially work closely with cross-functional teams, including Training and Quality Assurance, to discuss complex recalls.
• Ensure Compliance - Adhere to all company policies, procedures, and regulatory requirements related to product recalls, to ensure we are always compliant.
• Provide Feedback - Share customer feedback, trends, and insights with the appropriate colleagues to drive continuous improvement in recall processes and customer satisfaction.
• Maintain Confidentiality - Handle sensitive customer information with the utmost confidentiality and discretion, following established protocols and guidelines.

 

QUALIFICATIONS

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Strong problem-solving abilities and attention to detail, with a focus on delivering accurate and timely resolutions to customer inquiries.
• Ability to work efficiently under pressure and adapt to changing priorities in a dynamic work environment.
• Proficiency in basic computer applications and call center software, with the ability to navigate multiple systems simultaneously.
• Commitment to providing exceptional customer service and ensuring customer satisfaction in every interaction.
• Ability to type at least 35 words per minute .

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.