District Manager

Join Our Team at Frontier Dermatology!

A District Manager is accountable for revenue generation, expense management, and overall profitability of multiple clinic locations in their district. The DM is also responsible for the management of providers and support teams (front end and back end healthcare workers) within a specific region.

Job Title: District Manager

District Locations: Anacortes, Coupeville, Mount Vernon, and 3 Bellingham locations

Schedule: Full-time, salary (exempt)/hours may vary. Typical clinic schedule is Mondays – Fridays, 8:00am – 5:00pm.

Wage Range: $95,000 - $120,000 annual salary (Pay is dependent upon a combination of multiple factors including but not limited to work experience, transferable skills, business needs and geographic market availability)

This position is eligible for annual performance-based bonuses

General Description of All Benefits:

• Health Insurance – medical, dental, and vision with HSA, FSA options
• 401k - employer matching up to 4%
• Life Insurance – employer paid & voluntary options
• 8 paid holidays per year
• Tiered PTO accrual 80 – 200 hours annually
• Complimentary parking
• Pet insurance voluntary option
• Employee Assistance Program provided

Qualifications:

• Bachelor's degree in Healthcare Administration, Business, Marketing, Finance, or related field; OR
• Extensive experience in sales and customer service in multi-clinic or retail operations
• Strong verbal and written communication skills.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent math skills to draft and implement budgets and conduct data analysis.
• Excellent supervisory and leadership skills.
• Thorough understanding of company's products and/or services, and those of immediate competitors in the surrounding market.

Overview of Position Details:

Promote a positive workplace culture:

• Encourage and lead supervisors, providers, and staff to embody Frontier's core values, "CARE IS" (below).
• Foster strong relationships with providers in the region to ensure provider satisfaction and retention.
• Participate in provider one-on-ones monthly and/or quarterly as determined by the regional director.
• Ensure monthly staff one-on-ones are completed by district leadership.
• Encourage teamwork and excellent customer service for our internal and external customers.
• Work with other senior leaders in the organization to provide positive feedback and partnership company-wide.
• Encourage positive engagement and feedback at monthly staff meetings.

Provider schedule strategy & management:

• Estimate clinic visit volumes by provider, location, and/or ancillary service for the annual operating plan (AOP).
• Work closely with finance and operations leaders to develop annual revenue goals and schedule strategies for each location – focus on visit volume and service line mix. Monitor weekly progress toward goals.
• For new providers, create a clinic ramp plan in partnership with regional director and execute weekly and monthly schedule changes to support.
• Build & optimize provider schedules and services. Utilize wait lists, online scheduling, no-show reporting, and various other systems/reports to increase clinic visit volumes.
• Reviews and analyzes district sales and operational records and reports; uses data to project sales, determine profitability and targets, and to identify potential growth opportunities.
• Monitor provider time off to ensure basic service levels are maintained and AOP targets are met. Approve provider time off in HRIS.
• Monitor provider CME time-off allocations and use of CME budget.

Labor hours strategy & management:

• Assist district supervisors with time management activities within their district
• Audit front line timecards regularly to ensure proper use of codes, locations, etc.
• Monitor district supervisor reporting to offer creative solutions and opportunities for timecard management including low census opportunities, hours reductions, increased revenue creation with higher levels of staffing, etc.

Ordering, inventory, and supply management:

• Monitor inventory levels and requests for new supplies or products
• Work with providers and the regional director to determine areas for improvement, increased sales, or cost savings strategies.

Mentor and develop district supervisors and other leadership support staff within the district:

• Responsible for hiring, onboarding, training and retaining talent for their clinics.
• Recommend and participate in additional training for supervisors and staff as needed.
• Assist supervisors in the roll out and education around new policies and procedures.

Other duties:

• Identifies opportunities for improvement in the district; implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and facilitates all staff meeting, meetings with supervisors, and ad hoc as needed
• Round on locations at least monthly. Participate in onboarding new locations into day to day operations.
• Prioritize onsite visits during times of transition, growth, expansion and/or change.
• Attend leadership meetings offsite/in-person as needed. Participate in presentations at various meetings as needed.
• Attend and represent Frontier at conferences, recruiting and educational events, open houses, marketing/brand events, etc. as needed/assigned.

Who Are We?

Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon. Our mission is to be the premier destination of care and experience for patients, providers, and teammates.

CARE IS.. our core values:

C Community – We're loyal to our patients, providers, and staff

A Accountability – We are responsible for our behavior, interactions, and outcomes

R Respect – We appreciate and hold regard for the feelings, wishes, contribution, and rights of others

E Empathy – We treat the people the way they want to be treated

I Integrity – We are honest and ethical

S Service Excellence – We always do our best