Concierge for a residential building

Job Description

Job Description

Provides exceptional customer service. 
Meets and greets residents; checks guests and service 
providers in/out. 
Able to understand and react to emergency response and access control 
procedures; monitors and operates electronic security control systems; and accurately 
maintains daily logs, records and forms. 
Assists with general concierge services and performs 
administrative clerical, Word and Excel document work. Walks the building premises as directed 
for monitoring purposes.

Job Responsibilities
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job 
classification. Not all duties assigned to every position are included, nor is it expected that all 
positions will be assigned every duty. 
 Responds to emergency situations in a timely and efficient manner
 Monitors and controls access to the building
 Maintains daily log, records and forms
 Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
 Provides general concierge services as well as administrative clerical work when needed
 Helps maintain a safe and secure environment throughout the building/property(s)
 Walks the building premises as directed for monitoring purposes
 Have the ability to understand and complete all required forms
 May be assigned other duties by the General manager and/or Resident Services 
Supervisor or Concierge
Additional Duties & Responsibilities
 Practice and adhere to Crown View Manor standards.
 Conduct business at all times with the highest standards of personal, professional and 
ethical conduct.
 Perform or assist with any operations as required to maintain workflow and to meet 
schedules. Notify supervision of unusual equipment or operating problems and the need 
for additional material and supplies