Premium Billing Associate

Join ICW Group

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

Purpose Of Job

The purpose of this job is to perform routine premium billing activities. This position exists to assist the premium billing department with account activities while providing excellent customer service in line with company standards.

Essential Duties And Responsibilities

Process premium billings.

• Produce accurate and timely billings in several billing applications.
• Process interim, revised interim, finals, and revised final billings.
• Calculate audit billings manually when necessary for accuracy.

Provides premium billing services to customers.

• Reviews and responds to emails received by department group email account.
• Provides research on payroll reporting status, payments, cancellation/reinstatement status etc.
• Handles customers calls from agents and policyholders.
• Assists with reporting payroll and processing payments.
• References several systems to research policy information.
• Updates email contact and coordinates address changes.

Performs departmental administrative tasks.

• Process letters, emails, and other items as requested.
• Process cancellations and reinstatements notices as required.
• Manage data entry input in several applications making sure they are current and accurate.

Supervisory Responsibilities

This role does not have supervisory responsibilities.

Education And Experience

• High school diploma or general education development (GED) required. Associate's degree preferred.
• Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.

Certificates, Licenses, Registrations

None required.

Knowledge And Skills

Knowledge of basic math and accounting concepts is required. Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred. Ability to understand and carry out simple instructions in standard situations. Must be customer service oriented with strong organizational skills and attention to detail. Works well independently and as part of a team. Ability to effectively present information to policyholders, agents, and internal parties.

Physical Requirements

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

Work Environment

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

The current range for this position is $19.58 - $30.88. This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

Why Join ICW Group?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid time off
• Paid holidays throughout the calendar year
• Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.