Customer Success Manager

Customer Success Manager

Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite.

This is a scaled Customer Success role for someone who is energized by solving problems across a large book of accounts rather than working deeply with a small number of enterprise customers. You'll own the customer lifecycle from onboarding through renewal readiness, helping customers get started quickly, adopt the right products, and uncover opportunities for deeper value over time.

You'll work closely with Renewal Managers, Solutions, Data, and Product to support customer outcomes, identify expansion signals, and turn customer feedback into insights that help Hover continue building a better platform.

You will contribute by

• Driving Customer Onboarding and Adoption
• Managing a Scaled Book of Customers
• Partnering Cross-Functionally
• Delivering Measurable Outcomes

Your background includes

• 3+ years of Customer Success, Account Management, Implementation, or Client Success experience.
• Experience managing customers through the full lifecycle from onboarding through renewal.
• Experience supporting a large book of accounts and prioritizing where to spend time.
• Strong onboarding, training, and customer enablement skills.
• Strong written and verbal communication skills.
• Comfort using data to understand customer health, tell a clear story, and recommend next steps.
• Ability to identify adoption opportunities, risks, and expansion signals.
• Strong follow-through, organization, and ownership.
• Comfort working with customers who may be field-based, operationally focused, or difficult to reach during standard business hours.
• Experience with CRM, reporting, or customer success tools.

Nice to have

• Scaled Customer Success experience.
• Experience in customer experience, construction, home services, field services, proptech, or related industries.
• Experience partnering with Renewals, Solutions, Data, Product, or Support teams.
• Experience preparing QBRs or customer performance reporting.

Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/mindfulness tools, virtual therapy, and family planning assistance
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $97,000 - $120,000 with an OTE of $130,000 - $160,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.