PCAP Office Assistant

: Do you have a heart to assist Parent Child Assistance Case Managers build and maintain healthy, independent, alcohol/drug-free lives for mothers with substance use Disorders? Triumph is looking for a Parent-Child Assistance Program. Triumph provides co-occurring residential and outpatient treatment services for those suffering from addiction and mental health issues. For 60 years Triumph has helped people heal, become reunited with their families, and build a foundation for a stable, healthy future. Through our continuum of care, individuals and families experiencing substance use disorder, homelessness, and poverty find a path to hope and new life. Our programs include outpatient and inpatient substance use disorder treatment, transitional and permanent housing, a childcare center, a Pregnant and Parenting Women's program, and much more. Last year our organization served over 6,600 people. All that we do at Triumph expresses our passionate purpose: “Where hope and new life become possible.” : Parent-Child Assistance Program (PCAP) is a 3-year intervention for high-risk women and their families. The Office Assistant performs a variety of complex clerical tasks that support the clinical supervisor, case managers, and PCAP office. The Parent Child Assistant Program Office Assistant will also be in contact with the PCAP clients. Successful Job Competencies for a Parent Child Assistance Program Office Assistant:

• Client Focus
• Collaborating with Others
• Acting with Empathy and Compassion
• Professionalism
• Attention to Detail
• Information Gathering and Processing
• Writing Skills
• Embracing Diversity

Qualifications: Successful applicants will:

• High School Diploma or GED required
• Two (2) years of clerical experience or equivalent education/experience
• Experience working with high-risk populations
• Strong communication skills
• Able to deal with elevated stress and cope with circumstances dangerous to self or others

Compensation and Benefits The hourly range for this position is $17.00-$23.00/hr. and compensation depend on experience and qualifications. We offer a comprehensive benefits package including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Paid vacation, sick leave, and holiday pay

Parent-Child Assistance Program Office Assistant Job Duties:

• Answers telephones; responds to inquiries regarding PCAP; takes messages and connects clients with their case managers in a timely manner
• Conducts research for client services and maintains resource books
• Receives and refers visitors with professional courtesy
• Establishes and maintains complex electronic and physical filing systems and database files, including client files. Enters and retrieves data from the client database, operates office equipment: computer, copy and fax machines
• Devises, evaluates and revises forms for internal use; makes copies as needed; composes and types office correspondence; responds to requests for PCAP information
• Performs complex word processing tasks such as merging and sorting; integrating texts with graphics, spreadsheet and data base files, uploading/downloading and creating footnotes and outlines
• Performs electronic mail tasks, sorts and distributes mail, orders office supplies, and maintains inventory
• May be asked to transport clients for ASI Intake and to assist client childcare on site during research interviews

Certificates:

• A current driver license is required.
• Applicants must submit to a background check as part of the preliminary hiring process. Continued employment may be determined based on results of subsequent background checks.
• Applicants who are hired must maintain insurability to operate agency vehicles.
• Applicants who are hired must, within 30 days, provide evidence of defensive driver's training.
• Applicants who are hired must provide evidence of a tuberculin skin test before beginning work.
• Applicants who are hired must, within 30 days, provide evidence of certification in both CPR and first aid for both adults and children.
• Applicants who are hired must, within 30 days, provide evidence of certification in HIV/AIDS, airborne and blood-borne pathogens training.
• Applicants who are hired must, within 30 days, provide evidence of certification in cultural diversity training.

We believe that when we treat each other like family, we're better together—that's why a member of our team should be willing to build professional friendships with staff and clients. The trust we build with each other each day helps us successfully navigate stressful or dangerous situations and ultimately allows us to offer the best care for our clients. We provide training for de-escalating potentially unsafe situations and post safety protocol for staff to follow.

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