Mailroom Administrator & Support

Mailroom Specialist

Join a team that makes a difference. Looking for a dependable full-time role with a solid team and a positive work environment? At America's Mailbox, we're more than just a mailroom we're the #1 mail forwarding company in South Dakota, serving full-time RVers, traveling professionals, military families, and remote workers across the country. As our company grows, we're seeking a reliable, proactive, and service-minded Mailroom Specialist to join our close-knit team.

What you'll be doing as a Mailroom Specialist, you'll play a vital dual-role:

• Overseeing daily mailroom operations to ensure accuracy, efficiency, and compliance with USPS and FedEx standards
• Providing outstanding customer service via phone, email, and occasional in-person support, helping members with package tracking, shipment questions, and account updates

You'll also assist in training staff, monitoring performance metrics, and communicating updates directly with the HR and executive teams. This is a hands-on, people-focused position ideal for someone who thrives on organization, communication, and teamwork.

Key responsibilities

• Pull, sort, package, and label mail according to daily pull sheets and shipping methods
• Verify names, PMB numbers, and destination details for accuracy
• Receive, sort, and distribute incoming mail/packages (USPS, UPS, FedEx)
• Assist with quality control checks and maintain a clean, efficient mailroom
• Train new team members and conduct regular performance evaluations
• Report staff performance updates to HR and the General Manager as part of the internal incentives program
• Answer and return customer phone calls and emails promptly and professionally
• Assist members with shipment tracking, mail forwarding, package arrival inquiries, and general account questions
• Provide clear and courteous communication to customers, coworkers, and management
• Log customer interactions, service issues, and updates into the member account system
• Troubleshoot and escalate issues as needed; follow up on open service requests
• Collaborate with scanning and service teams to ensure accurate information is shared with members

What we're looking for

• Experience in mailroom, warehouse, logistics, or shipping operations
• 13 years of leadership or supervisory experience preferred
• Strong written and verbal communication skills
• Confident with computer and software systems and data entry
• Organized, detail-oriented, and dependable
• Able to lift up to 50 lbs and stay on your feet throughout the shift
• Positive attitude and commitment to high-quality customer care

Why work with America's Mailbox? Full-time hourly role $35,360 year MondayFriday schedule paid training & growth opportunities team-oriented, professional work culture

Apply today join a company that supports independent lifestyles, digital nomads, and full-time RVers across the country. At Americas Mailbox, your leadership, efficiency, and service mindset will help keep our members connected no matter where they are in the world.