Customer Service Agent at Raleigh Insurance Group

Benefits:

Annual Bonus

Monthly Bonus

Local Business

No Nights

No Weekends

Hybrid

Training & development

Tuition assistance

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job Posting: Customer Service Agent at Raleigh Insurance Group

Are you organized, personable, and ready to turn everyday client questions into great experiences? Raleigh Insurance Group is looking for a Customer Service Agent to join our friendly team. If you enjoy helping people, keeping things running smoothly, and bringing a little sunshine to the workday, we’d love to meet you.

What You’ll Be Doing:

· Answering phones like a pro and giving clients a warm, helpful first impression.

· Being the friendly voice clients hear first and setting a positive tone for every interaction.

· Managing voicemails and callbacks so no message gets left behind.

· Handling policy changes with accuracy, care, and just the right amount of superhero energy—cape optional.

· Helping with billing inquiries by keeping the numbers clear and the people supported.

· Organizing and managing mail, including sorting, scanning, and keeping things moving like a well-oiled machine.

· Assisting with the agency’s email inbox so messages stay tidy, timely, and easy to track.

What We’re Looking For:

· A positive attitude that brightens the office—and maybe even the phone line.

· A genuine passion for helping people and solving problems with patience and care.

· Organization skills that would make your favorite productivity app jealous.

· The ability to juggle tasks—figuratively, please; we’ll leave the actual juggling to the circus.

· A good sense of humor, because we work hard and like to laugh along the way.

Perks? We’ve Got Those Too:

· Competitive salary: $45K–$55K annually

· Monthly and annual bonus opportunities

· Flexible work options: in-office and remote work

· Monday–Friday schedule, 9 AM–5 PM, because work-life balance matters

· Paid time off so you can relax, recharge, and maybe finally take that vacation

· Health insurance reimbursement, because taking care of yourself is part of the job too

· A supportive, friendly team that actually enjoys working together

· A chance to make a difference every day—we know it sounds cheesy, but it’s true

Requirements:

· Insurance License – We’re looking for someone who has, or is willing to obtain, a property and casualty insurance license.

· Sales Skills – Whether you’re answering a call or handling a policy change, you should feel comfortable having conversations and recommending the right coverage for clients.

· Industry Knowledge – A basic understanding of insurance products is helpful, and we’ll provide training to get you fully up to speed.

· Attention to Detail – Our clients count on us for accuracy, and so do we. Double-checking paperwork, policy changes, and client information is a must.

If you’re ready to bring your customer service A-game, help clients feel supported, and have some fun while doing meaningful work, we want to hear from you. Apply today and let’s get the conversation started.

Raleigh Insurance Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Flexible work from home options available.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.