3rd Shift Helpdesk

Job Description

Job Description

Overview

TEKsystems is seeking a Help Desk Technician in Frankfort, KY. This team operates a 24/7/365 help desk providing critical IT support. This

role is ideal for candidates who enjoy fast-paced environments, problem-solving, and supporting mission-driven public safety organizations.

Schedule & Training

• Shift: Overnight Shift (24/7 environment)
• Training Period: First 4 weeks will train Monday–Friday, 8:00 AM – 4:30 PM
• Shift Flexibility:
  • Occasional temporary schedule changes may occur to ensure coverage
  • Changes are coordinated in advance
  • Future permanent shift openings are filled based on seniority

Key Responsibilities

• Serve as the first point of contact for incoming help desk calls
• Create and document tickets for all incidents and service requests
• Troubleshoot and resolve issues related to:
  • Desktops and laptops
  • Mobile Data Terminals (MDTs)
  • Printers and peripherals
  • Network connectivity
  • Law enforcement–specific technologies
• Utilize remote support tools to diagnose and resolve technical issues
• Escalate incidents to Tier 2+ support when appropriate, ensuring proper documentation
• Perform system monitoring and other operational support tasks
• Assist with production system execution and oversight
• Handle additional duties as assigned by the agency

Required Qualifications (Must Haves)

• 1+ year of technical support experience
  • (Open to candidates with relevant education, certifications, or internships)
• Strong ability to troubleshoot hardware and software issues
• Excellent communication and customer service skills
• Proven ability to work in a high-pressure, fast-paced environment

Preferred Skills & Experience (Nice to Have)

• Working knowledge of Windows operating systems
• Familiarity with Microsoft Office Suite
• Strong analytical and problem-solving abilities
• Ability to quickly learn and retain new technologies
• Experience working in a team-oriented environment
• Ability to remain professional, calm, and courteous under stress

Work Environment

• 100% onsite
• High volume call center/help desk setting

Job Type & Location

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort,KY.

This position is anticipated to close on Jul 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.