Showroom Coordinator

Job Description

Job Description

Turn your passion for design and customer service into a career. Our Infusion Showroom is seeking a Kitchen & Bath Showroom Coordinator who thrives in a collaborative, customer-focused environment. This position supports both customers and the showroom sales team by handling administrative tasks, assisting with sales activities, and ensuring every client interaction is positive, professional, and seamless. If you enjoy working with people, staying organized, and being part of a collaborative sales environment, this is a great opportunity to grow your skills in a customer-facing role. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.

What We Offer:

• Competitive compensation and benefits package, including bonus!
• 401(k) with company match
• Medical, Dental, and Vision Insurance
• Company provided and Voluntary Life Insurance
• Short Term and Long-Term Disability
• and more!

Job Summary

• Create an outstanding customer experience by greeting and assisting every showroom visitor with courtesy and professionalism
• Answer incoming showroom phone calls and direct inquiries appropriately
• Support Showroom Sales Consultants by assisting walk-in customers and helping qualify client needs
• Schedule appointments and ensure customers are connected with the right sales consultant at the right time
• Follow up on purchases and products to ensure customer satisfaction and successful outcomes
• Assist customers by understanding their needs, answering questions, and highlighting additional product options when appropriate
• Support customer purchases from initial quote through delivery to ensure a smooth, positive transaction
• Provide hospitality services including beverage offerings and appointment coordination
• Maintain a clean, organized, and visually appealing showroom environment
• Assist with showroom events, promotions, and marketing activities such as client events, home shows, and special promotions
• Complete assigned showroom product knowledge and sales training
• Perform general administrative duties including data entry, typing correspondence, and mail handling (as needed)
• Participate in special projects and support overall showroom operations

Knowledge, Skills, and Abilities:

• Effective interpersonal, customer service, communication, organization, administrative, teamwork, and stress management skills.
• Maintain professional image as a representative of the company.
• Ability to effectively manage multiple tasks, priorities, deadlines, and interruptions and easily adapt to changing situations.
• Ability to demonstrate engagement and excitement about product offerings and assisting clients to understand and meet their needs.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to create professional-looking documents and correspondence.
• Ability to add, subtract, multiply, and divide, including using a calculator.
• Basic knowledge of company products available.
• Knowledge of Excel, Word, and Outlook. Knowledge of Eclipse is a plus.
• Occasional travel as required.

Education and/or Experience:

• High School Diploma or equivalent; or
• Six months to a year of related experience and training; or
• Equivalent combination of experience and education.

Certifications and/or Licenses:

• Valid driver’s license and acceptable driving record.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to talk and hear; reach, grasp, handle, and use fingers; sit, stand, and walk; climb, stoop, crouch, and kneel; carry; and lift up to 50 pounds.
• Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
• Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
• Pass substance abuse screening.

We are an Equal Employment Opportunity Employer.