Senior Vice President Customer Success

Job Description

Senior Vice President, Customer Success

A rapidly growing, mission-driven technology company is seeking a Senior Vice President of Customer Success to lead and scale its global enterprise Customer Success organization.

This executive will own customer adoption, retention, renewals, expansion, and long-term value realization across strategic enterprise accounts, while building the processes, team, and operating infrastructure needed to support continued growth.

Key Responsibilities

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• Lead and scale a global Customer Success organization across enterprise and strategic accounts
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• Own retention, renewal, adoption, and expansion strategy
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• Build scalable post-sales processes, forecasting, customer health metrics, and executive engagement models
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• Develop strategic account plans for complex, multi-stakeholder customers
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• Partner with Sales, Product, and executive leadership to drive customer outcomes and growth
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• Lead and mentor a distributed, international CS leadership team
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Ideal Background

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• 15+ years in Customer Success, Account Management, Professional Services, or related leadership
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• Proven experience leading global CS organizations in enterprise SaaS
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• Experience managing large, multi-million-dollar enterprise accounts and renewals
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• Background in utility, energy, infrastructure, climate/risk, weather, or other mission-critical technology strongly preferred
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• Strong executive presence and experience working with C-level stakeholders
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• Experience scaling organizations through periods of rapid growth and international expansion
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Comp: approx 250-300k base + 25% bonus + equity