Case Worker Health Educator

Case Worker – Health EducatorUnder general supervision, the Case Worker – Health Educator uses advanced skills gained through training and experience to provide specialized educational counseling services within an assigned functional area. Regularly communicates information to clients regarding program services. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Originality and ingenuity are required to locate, select, and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolve most questions and problems and may serve as a resource to others in resolving complex problems and issues. Routine contact with internal and external customers is required to obtain, clarify, or provide facts and information.Essential Duties and ResponsibilitiesProvide advocacy, culturally appropriate health education and information regarding assigned program objectives to clients and communitiesProviding care coordination, case management, and system navigation activities (assuring access to care)Building individual and community capacity (teaching those served how to manage their own health needs)Implementing individual and community assessments to determine needs and/or identify risksConducting outreach (home visiting to provide education, assessment, and social support)Document all services in compliance with the agency's quality assurance planReport on program progress at required intervals per funding guidelinesCreate educational/program marketing materials targeted toward assigned program including newsletters, Facebook and websitesParticipate in analytical analysis of the program and identification of participant characteristicsOrganize activities and/or fundraising events in support of program objectivesMaintain agency confidentiality and client's privacyMaintain currency regarding services provided to clientsFollow the funding sources requirements and CARF standards applicable to the services providedFacilitates delivery of ACCESS Diabetes Prevention Program, provides support, service (e.g., taking blood pressure, diabetic foot care, etc) and guidance to program participants, and maintains fidelity to the curriculumProvide a cultural bridge among individuals, communities, and health and social service systems (act as bridge between providers and patients)May travel to community locations for program delivery and/or deliver program virtuallyMay attend training events, meetings and conferences as needed to fulfill funding requirementsMay translate and interpret information for non-English speaking clients as neededMay conduct presentations to audiences of various sizes and demographicsMay assist and enroll clients in programs, services and benefits offered and referring clients in need of other services outside the scope of the areaOperate standard office equipment and use required software applicationsPerform other duties and responsibilities as assignedKnowledge, Skills, and AbilitiesKnowledge of:Community resources including social services agencies and crisis intervention providersProcesses, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being receivedBasic health and wellness, fitness principles, as well as healthy living behaviors is requiredBasic EMR functionalitySkill in:Communicate effectively, both orally and in writingInstructing others on how to do a taskOperating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:Partner with other functional areas to accomplish objectivesOrganize and prioritize multiple tasks and meet deadlinesCommunicate effectively, both orally and in writingSpeak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferredMaintain confidentiality of agency and client informationEducational/Previous Experience RequirementsMinimum Degree Required:Associate degreeRequired Disciplines:Business, Marketing, Public Health, Social Work or Human Services based on assigned functional areaAt least two years of experience in sales, marketing, public health, social work, or human services. Some experience in group facilitation in person and using a video conferencing platform as well as experience in motivational interviewing and lifestyle change health coaching is preferred, or any equivalent combination of experience, education and/or training approved by Human ResourcesLicenses/CertificationsLicenses/Certifications Required at Date of Hire: If employed in the diabetes program a c ertification as Diabetes Prevention Lifestyle Coach or obtained within 3 months of hireWorking ConditionsHours: Normal business hours, some additional hours may be requiredTravel Required: Local travel may be requiredWorking Environment: Climate controlled office