Sales Operations Analyst

Management Level: 11 – Sales Ops Analyst Location: Hyderabad, Bangalore or Noida Must Have Skills: Sales Operations, Lead Qualification, Lead Nurturing, Outbound Calling, Customer Engagement, Sales Conversion, Follow-up Management, Student Counselling, Pipeline Management, CRM Management, Relationship Management, Communication Skills Good to Have Skills: EdTech / Higher Education / Professional Learning, Demand Generation Lead Management, Inside Sales, Upselling and Cross-selling, Re-engagement Campaigns, Sales Funnel Optimization, Customer Lifecycle Management, Data-driven Sales Performance, Digital Learning Programs Experience: 2-4 yrs of Relevant experience in sales, inside sales, sales operations, lead qualification, customer engagement, or counselling is preferred. Educational Qualification: Graduate Job Overview We are seeking Sales Operations professionals to drive the conversion of existing prospect enquiries generated through various demand generation activities. This role will focus on engaging with historical leads and prospects who have previously interacted with our programs but did not complete their applications or make a final decision following selection. The role will also focus on re-engaging former students who may be exploring new learning opportunities or relevant programs at different stages of their professional and educational journeys. Key Responsibilities Engage with historical enquiries generated through various demand generation activities to identify and convert potential prospects. Conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion. Re-engage prospects who initiated but did not complete their applications or who were selected but did not proceed with enrolment. Identify and pursue upselling and cross-selling opportunities among previously enrolled students by recommending relevant programs aligned with their current career and learning goals. Understand prospect requirements, address queries, overcome objections, and provide relevant program information to support informed decision-making. Maintain accurate records of prospect interactions, lead status, follow-up activities, and conversion outcomes in the CRM or designated systems. Collaborate with the Sales Qualification team and relevant stakeholders to prioritize leads, improve engagement strategies, and accelerate application pipeline movement. Required Experience, Skills & Qualifications 2-4 yrs of Experience or aptitude in sales, inside sales, lead qualification, customer engagement, counselling, or sales operations, preferably in EdTech, higher education, or professional learning. Strong communication, interpersonal, and active listening skills, with the ability to understand prospect needs, address concerns, handle objections, and guide application decisions. Experience or understanding of lead nurturing, historical enquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management. Customer-centric approach with strong relationship-building, organizational, and follow-up skills to manage high volumes of enquiries and maintain consistent prospect engagement. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. 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