Crystal Reports /Power BI Technical Specialist

Role Overview


Required Education:
• Bachelor's degree in data Analytics, Computer Science, Information Systems, Criminal Justice, Public Administration, or a related field (or equivalent experience)


Required Skills:
• Data Engineering & Database Skills (9 Years)
• Architecture, Governance & Security (9 Years)
• Business & Stakeholder Leadership (9 Years)
• Advanced Crystal Reports design and optimization (9 Years)
• Power BI deployment pipelines (Dev/Test/Prod) - thorough end-to-end testing (9 Years)


Preferred Skills:
• Experience working within criminal justice, public defense, or government agency environments (5 Years)
• Familiarity with case management systems and legal operations data (5 Years)
• Exposure to additional BI tools (e.g., SSRS, SSIS) and data pipeline processes (5 Years)
• Prior experience in training or mentoring junior BI professionals (5 Years)


Required Technical Skills and Competencies:
• Advanced knowledge of Power BI Desktop & Service, DAX, Power Query, and related visualization best practices
• Expert proficiency in building operational and enterprise reports in Crystal Reports
• Strong SQL skills for querying and transforming data from relational databases
• Communication: Excellent verbal and written communication skills, with the ability to present complex data insights clearly to technical and non-technical audiences
• Analytical Mindset: Strong analytical and problem-solving skills, with attention to accuracy and detail
• Collaboration: Demonstrated ability to work collaboratively with cross-functional teams, including IT, data governance, and operational leadership
• Strategic Data Visualization: Ability to craft compelling narratives from data that influence decision-making and improve operational outcomes
• User-Focused Design: Strong understanding of user experience for effective dashboard and report design
• Adaptability: Comfortable working in a dynamic public-sector environment with evolving priorities


The Power BI & Crystal Reports Consultant will serve as a subject-matter expert in business intelligence, responsible for designing, developing, testing, and maintaining advanced data visualizations, dashboards, and operational reporting solutions that support strategic decision-making. This role bridges technical analytics with mission-critical public defense work by turning complex legal cases and performance data into clear, actionable insights for stakeholders throughout the organization


Job Duties:
• BI Reporting & Development: Design, develop, implement, and maintain interactive dashboards, reports, and visual analytics using Power BI and Crystal Reports to support legal services, operational performance, caseload management, and executive reporting
• Data Visualization & Insight: Translate complex datasets into intuitive, high-impact visualizations that facilitate data-driven decisions by leadership, attorneys, and administrative staff
• Requirements Gathering: Partner with internal stakeholders to understand reporting needs, define key performance indicators, and translate business requirements into technical solutions
• Data Integration & Modeling: Extract, transform, and model data from multiple systems - including case management and other data sources - ensuring data integrity, accuracy, and performance for all BI deliverables
• Performance Optimization: Maintain data quality and performance tuning of dashboards and reports; optimize data models and queries for efficiency and responsiveness
• Testing & Quality Assurance: Work Product Testing: Conduct thorough validation of all reports and dashboards, including functional testing of calculations, filters, visuals, and data logic to ensure outputs are accurate and aligned with requirements. This includes validation of measures, DAX calculations, and data model integrity
• User Testing (UAT): Plan and execute structured user acceptance testing with representative end users to verify that reports meet functional and usability expectations. Ensure feedback is captured, logged, and resolved before production release
• Regression Testing: Perform regression testing after updates, enhancements, or fixes to ensure previously working functionality is unaffected. Document test cases and results, and collaborate with stakeholders to resolve defects
• User Support & Training: Provide training, documentation, and ongoing support to end users to promote BI adoption and self-service analytics capabilities
• Governance & Best Practices: Ensure adherence to data governance, privacy, and security policies in all reporting activities
• This role supports the Office's mission by ensuring accurate, timely, well-tested, and meaningful data delivery that enhances understanding of caseloads, resource allocation, performance metrics, and service outcomes - helping leadership and staff make informed decisions and improve client representation.