Technical Customer Service Assistant

Virtual Vocations Inc

A company is looking for an Assistant - Technical Customer Service. Key Responsibilities Provide Tier 1 and Tier 2 customer support for the Common Language Suite of Products Monitor incoming customer communications and manage trouble tickets from creation to closure Identify process improvements and implement methodologies for positive change Required Qualifications BA preferred Minimum 3 years of customer service experience desired Experience with Service Now is a plus Strong organizational skills and ability to multitask across various products Knowledge of Microsoft Office Suite, particularly advanced PowerPoint and Excel skills

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Vacancy posted 2 days ago

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