APeX Application Analyst - Willow (Billing focused)

The APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. The APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). Successful candidates are skilled communicators who made decisions independently and in collaboration with others up and down the project structure. They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application. In addition to general system support and maintenance this position will be heavily involved in areas of medication billing including but not limited to processing medication receiving, billing error resolution, medication cost updates, 340b build maintenance, HCPC maintenance, and follow up to billing related inquiries. Past experience as a Willow Analyst in these areas or experience in hospital medication charging are preferred. The APeX Application Analyst – Willow must be certified in one of the following APeX applications (or successfully receive certification within 6 months of hire): * Willow Department Overview The Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF’s Electronic Health Record. Includes interoperability with other third party systems and devices Our Core Values include: Judgment: Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later. Communication: Listens well, concise and articulate in speech and writing, treat people with respect independent of their status or disagreement with you & maintain calm poise in stressful situations. Impact: Accomplish amazing amounts of important work, colleagues can rely upon you, focus on results, exhibit bias-to-action, and avoid analysis-paralysis Innovation: Find practical solutions to hard problems, suggest better approaches, new ideas that prove useful, stay nimble by minimizing complexity and finding time to simplify