BOWLING CENTER MANAGER

Job Description

Job Description

Job Summary:

The Bowling Manager is responsible for the day-to-day operations of the Starlight Lanes Bowling Center.

Job Description

Expectations of Leadership:

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Responsibilities:

• Supervises and coordinates the activities of the bowling center staff, recommending measures to improve performance and increase efficiency.
• Recommends or initiates personnel actions such as hiring; promotions; transfers; discharges; disciplinary measures; performance evaluations; and training of new and current employees.
• Interview, hire, coach, discipline and counsel team members.
• Train and monitor team member performance to ensure company guidelines are followed.
• Ensure guests receive the best service possible from the Starlight staff.
• Review weekly/daily schedules for appropriate coverage pertaining to special events, holidays or low business volume expectations.
• Continuously monitor and work at controlling labor and equipment costs.
• Collects and interprets data and prepares reports and recommendations to supervisor.
• Plan marketing, advertising and special functions in coordination with Food & Beverage and Marketing Departments.
• Track and maintain inventory for Pro Shop, Arcade and Bowling Center.
• Performs other duties as assigned.
• Updates and maintains website and online programs.
• Actively seeks sales opportunities and is proactive in establishing social / business networks to enhance bowling sales.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• Four-year degree will substitute experience on a year-by-year basis.
• Proficiency in office software such as Outlook, Word, Excel.
• Ability to prioritize workload and meet deadlines.
• Ability to work with interruptions and perform multiple tasks while remaining collected in high pressure situations
• Ability to deal with customers and team members in a tactful and respectful manner.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must have the ability to understand procedures and gaming regulations and adhere to them.
• Must have the ability to read, analyze and interpret basic instructions furnished in written, oral or diagram form

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hear.
• Must be able to lift up to 50lbs of bowling equipment.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to maneuver around the office and the facility as needed to collect all necessary documents.
• Must be able to work various hours.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees’ duties are performed indoors in a climate-controlled non-smoking environment.