Product Delivery Director-Source to Pay (, NC, United States)

JOB DESCRIPTION

Navigate complex tech landscapes and shape firmwide impact through strategic leadership and tech expertise in a dynamic financial services environment.

As an Technical Program Director in the Source 2 Pay value stream, you will lead and direct complex technology projects and programs with extensive outcomes for clients, employees, and stakeholders across the firm. Your broad understanding of technology in financial services will enable you to develop strategic plans and ensure the program meets both internal and external requirements. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients, while your expertise in resource optimization and risk management will ensure the successful delivery of initiatives. Through your technical fluency and thought leadership, you will play a pivotal role in achieving business goals, shaping the firm’s technology landscape, and moving work forward that has firmwide impact.

Job Responsibilities

• Develop and execute strategic plans for complex, cross-functional technology projects and programs, ensuring alignment with firm-wide objectives and efficient resource allocation
• Establish and maintain strong relationships with stakeholders, cross-functional teams, and clients, driving collaboration and effective decision-making
• Identify, assess, and mitigate risks, adhering to risk management practices and policies
• Oversee the implementation of technical solutions, manage vendor relations, and ensure seamless integration with existing systems
• Provide thought leadership and technical guidance, fostering innovation and continuous improvement
• Acting as the central hub between software developers, product managers, and non-technical stakeholders.
• Directs technology programs across the Source to Pay value stream including sourcing, contracting, procurement, payments, invoicing, and taxâoptimizing integration and performance of SAP, Ariba, Icertis, Concur, SCDI, and proprietary systems.

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated expertise in analytical reasoning, and applying critical thinking to break down business, technical, or operational objectives into manageable tasks and activities
• Proficient in technical solutions, with experience in implementing and managing applications and services
• Advanced knowledge of project and program management methodologies, tools, and techniques, with a proven track record of delivering projects on time and within budget
• Expertise in stakeholder management, establishing productive working relationships and propelling mutually beneficial outcomes for firm objectives

Preferred qualifications, capabilities, and skills

• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision‑making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem‑solving and the adoption of new technologies.
• Working knowledge of supplier payments, invoicing, tax, and contract lifecycle management processes, with experience implementing or optimizing S2P platforms (e.g., SAP, Ariba, Concur, Icertis, SCDI).

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.