Product Delivery Manager, Vice President (, NC, United States)

JOB DESCRIPTION

As a Product Delivery Manager, Vice President at JPMorganChase within Digital Consumer Channels in Consumer & Community Banking, you will strengthen how we deliver change across the roadmap by driving disciplined intake, dependency management, release readiness, and delivery transparency across product and technology partners. You will bring structure to ambiguity, improve operational rigor in backlog and roadmap execution, and ensure delivery activity aligns to the firm's risk, controls, compliance, and regulatory expectations. You will lead through influence in a matrixed environment and manage a small team to improve predictability, reduce delivery surprises, and increase transparency for stakeholders.

Job Responsibilities

• Lead end-to-end delivery execution across intake, dependency management, release readiness, and operationalization to improve throughput, predictability, and transparency.
• Drive disciplined change intake-to-backlog flow, ensuring requests are clearly defined, prioritized, and ready for delivery decision-making with key partners.
• Manage cross-functional timelines and dependencies, proactively identifying blockers, escalating risks, and aligning on mitigation plans to protect delivery outcomes.
• Partner with release and technology teams to support deployment readiness, coordinated delivery milestones, and clear communication across stakeholders.
• Establish and maintain high-quality delivery reporting, ensuring accurate status, progress visibility, and clear narratives for product, technology, and senior stakeholders.
• Ensure delivery processes and artifacts align with risk, controls, compliance, and regulatory expectations, and lead required change management activities across partners.
• Coach and develop team members, setting clear expectations, strengthening operational discipline, and reinforcing a culture of continuous improvement.
• Build strong relationships across product, design, engineering, and operations to remove friction, clarify ownership, and improve decision velocity.
• Maintain strong record hygiene and audit-ready documentation in Jira and portfolio planning tools such as Jira Align, supporting reliable traceability and transparency.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on product engineering concepts and 5+ years applied experience
• Demonstrated experience leading and developing direct reports in a delivery, product operations, or related environment
• Proven ability to lead delivery coordination across a matrixed organization, influencing without authority to drive outcomes
• Experience leading change readiness and delivery governance activities in environments with strong risk, controls, and compliance expectations
• Experience partnering on release management and deployment planning for web and mobile platforms
• Proficiency in requirements analysis, including clarifying scope, impacts, benefits, and priority to enable effective decision-making
• Strong written and verbal communication skills, including executive-ready status reporting and stakeholder presentations
• Proficiency with Jira and portfolio planning tools such as Jira Align, including reporting, workflow management, and record hygiene
• Working knowledge of Agile delivery methods and continuous improvement practices to improve delivery effectiveness and transparency

Preferred Qualifications, Capabilities, and Skills

• Experience in banking or financial services, including working within regulated environments
• Knowledge of the product development life cycle, including design practices and data analytics collaboration
• Familiarity with large-scale digital platforms and application programming interfaces (APIs)
• Experience refining complex business needs into clear functional stories and delivery plans across cross-functional teams
• Experience building scalable operating routines (intake, prioritization, dependency management, and release readiness) across multiple product areas

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions â all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.