Remote Customer Support Lead - Retention & Escalations
Race Communications
- Remote job
Race Communications is seeking an Assistant Customer Support Manager for a primarily remote role. The candidate will lead a customer support team, develop training, and handle escalations to ensure high-quality service and retention. The position requires experience in telecom support, CRM proficiency, and strong English communication skills. The role emphasizes collaboration across departments, process improvements, and maintaining service standards while supporting operational continuity #J-18808-Ljbffr Race Communications
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- ...Building a world-class support function, the full-time Customer Support Lead will own the end-to-end support experience, collaborating with product, engineering... ...system, including tooling, workflows, SLAs, escalations, and quality standards Build scalable self-serve resources...Remote workFull time
- ...delivering results that scale and support that never sleeps. More... ...let’s build the future of customer experience together. Welcome... .... The Role The Team Lead will oversee and coordinate both... ...plans. Act as the escalation point for high-risk or complex...Remote workPermanent employmentFull timeWork from homeShift work
- ...schedule Training & development Customer Support Associate – Monmouth Cards (Remote/Hybrid - Must be based in NJ, NY, CT,... ...We’re looking for a Customer Support Lead to help oversee our customer service function, manage escalated customer issues, support our current...Remote workFull timePart timeFlexible hours
- ...transition to a hybrid schedule, requiring flexibility for both arrangements. Responsibilities include handling escalated member concerns, researching inquiries across phone, chat, email, and fax, and supporting the Help Desk. #J-18808-Ljbffr Sharecare Operating Company, Inc.Suggested
$86.7k - $96.9k
Operations, Customer Support | Seattle, WA (Hybrid) | Full-Time About Possible... .... You’ll build structured escalation briefs that communicate what... ...support leadership or team-lead role for a consumer... ...or closely coordinating with remote or geographically dispersed...Remote workFull timeWork at office- Tri Counties Bank, located in California, is seeking a Customer Support Lead to deliver exceptional service to both internal and external customers... ...involves troubleshooting complex banking issues, managing escalated concerns, and ensuring quality assurance in service...
- Hanwha Q CELLS America Inc. is seeking a Customer Support Coordinator for its post PTO team in... ...office schedule at management discretion. Remote work may be considered for exceptional... ...ticket management, troubleshooting, escalations, data analysis, and coordination with engineers...Remote workWork at office
- ...Leading a remote customer support team, the full-time Customer Support Team Lead will guide team members towards operational goals, ensure high levels of customer satisfaction, and collaborate with cross-functional departments to enhance service delivery. Key responsibilities...Remote workFull time
- ...Customer Support Lead Capital markets are undergoing a fundamental shift. Assets that live in... ...support directly impacts client trust, retention, and revenue. This role owns the full... ...Develop and maintain SOPs, escalation frameworks, and response playbooks across...Live inWork from homeMonday to ThursdayShift work
- ...Join to apply for the Customer Support Lead role at TechStrat Ltd. Location: Falls Church, VA (must be on-site in office, with partial telework... ...step. This role is ideal for a player‑coach who handles escalated issues, develops support processes, and thrives on collaboration...Remote workPermanent employmentFull timeWork at office
- Ubique Group is seeking a Customer Assurance Lead to support the Supervisor by conducting QA and training for Specialists and handling escalated claims. The role focuses on ensuring high-quality... ...resolution. The position is fully remote with a strong emphasis on data-...Remote job
$31.1 - $49.7 per hour
...Customer Support, Team Lead Join to apply for the Customer Support, Team Lead role at Zillow . About The Team Zillow’s Customer Support team is... ...supporting departmental shifts and tooling updates. This role is a remote position. U.S. employees may live in any of the 50 United...Remote workHourly payLive inLocal areaShift work- Sweetepictravels is seeking a Remote Customer Support Team Lead to act as the primary liaison for clients, delivering top-tier service across channels and driving satisfaction from a home-based setting. The role emphasizes outbound outreach, HIPAA-compliant handling of...Remote jobWork from home
- AxisCare seeks a Customer Support Manager to lead a team of 8-10 specialists and partner with Product and Engineering to drive continuous improvement... ...ownership, talent development, and scalable automation. Remote-friendly with competitive compensation and comprehensive...Remote job
- ...description: Overview Join our dynamic team as a Remote Customer Support Team Lead, where your enthusiasm and dedication will elevate client... ...implement strategies that enhance client engagement and retention Requirements Proven experience in outside sales, retail...Remote jobWork from homeFlexible hours
- Tapcheck is looking for an analytics professional to oversee its Customer Support organization's analytics function. You will ensure that... ...producing insights based on data trends. This position offers both remote and hybrid work options for candidates located within 30...Remote job
$26.97 - $39.5 per hour
KeHE Distributors, LLC is looking for a Senior Customer Support Coordinator in Naperville, Illinois. This role serves as a subject matter expert managing complex customer issues and ensuring timely resolutions in a people-first culture. The ideal candidate will have 3-...Remote jobHourly payFull time$60k - $80k
A leading customer support provider is seeking a Customer Support Manager to lead a remote team across the United States. This role involves managing daily operations, developing team members, and ensuring top-notch customer service. With 5+ years of customer support experience...Remote job- Sweetepictravels is seeking a Remote Customer Service Representative to serve as the primary client contact, delivering professional service and building lasting relationships from home. You will handle inquiries related to insurance sales, benefits administration, and...Remote job
- A leading real estate platform is looking for a Customer Support Team Lead to empower advocates and drive improvements in customer experience. This remote role requires at least two years of customer service experience and confidence in supporting frontline staff. Responsibilities...Remote job
- ...Du solltest ein abgeschlossenes Studium im IT-Bereich haben und idealerweise mit Tools wie Grafana oder Postman sowie SQL vertraut sein. Remote-Arbeit ist an mehreren Tagen pro Woche möglich, und du profitierst von zahlreichen Benefits. #J-18808-Ljbffr Solvares GroupRemote work
- Sweet Epic Travels is seeking a dependable, people-focused Remote Customer Support Team Leader to guide our virtual support team and ensure every client receives timely, professional, and compassionate service. This role is ideal for an organized leader who communicates...Remote job
- KeHE Distributors is looking for a Senior Customer Support Coordinator to oversee customer care and manage complex inquiries. You’ll work cross-functionally to resolve issues and improve service quality. The ideal candidate has 3-5 years in customer support, excellent...Work at office
$63k - $91k
...businesses. We empower our customers to give their clients... ...at Boulevard. Support is the first line of... ...channels. T1 Team Leads contribute to the continual... ...T1 tickets, owning escalations from other T1 squads,... ...with your immediate remote team and cross-functional...Remote jobLocal areaImmediate startWork from homeFlexible hours$25 per hour
Work From Home: Support a Medical Transportation Client Through the Arise® Platform Interested... ...? The Arise® Platform connects you with remote custom... Hourly pay: $25.00 Location: Remote... ...+ annually + performance-based bonuses. Lead a high-performing team in a fast-......Remote jobHourly payExtra incomePermanent employmentFull timeContract workTemporary workPart timeWork at officeMonday to FridayFlexible hours$25 - $30 per hour
A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates...Remote job- Osano is seeking a Manager, Customer Product Support to lead and scale the support function in a fast-paced SaaS environment. The role involves both... ...support tools. Benefits include unlimited paid time off, remote work options, and comprehensive health insurance. #J-1880...Remote job
- ...technology services and support that is looking... ...Team (Helpdesk) Lead. Key... ...provide excellent customer service by troubleshooting... ...that drives customer retention. You will be empowered... ...and appropriate escalation. Demonstrate a... ...experiences are required. Remote desktop support...Remote workFull timeWork experience placementWork at officeImmediate start
- ...Customer Experience Lead We are looking for someone to lead our... ...at VetRec. Location:Remote (U.S.) or at our HQ... ...customer experience team (support, success, and... ..., resolution rates, retention, etc.) Build a strong... ...dive into tickets, escalations, and edge cases when...Remote work
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