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Remote Customer Support Lead - Retention & Escalations

Race Communications

California, MO
  • Remote job

Race Communications is seeking an Assistant Customer Support Manager for a primarily remote role. The candidate will lead a customer support team, develop training, and handle escalations to ensure high-quality service and retention. The position requires experience in telecom support, CRM proficiency, and strong English communication skills. The role emphasizes collaboration across departments, process improvements, and maintaining service standards while supporting operational continuity #J-18808-Ljbffr Race Communications

Vacancy posted 2 days ago
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