Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Support Lead — Escalations & Help Desk (Hybrid)

Sharecare Operating Company, Inc.

Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality, outcomes, and costs. This on-site role at a medical facility in Somerville, MA will transition to a hybrid schedule, requiring flexibility for both arrangements. Responsibilities include handling escalated member concerns, researching inquiries across phone, chat, email, and fax, and supporting the Help Desk. #J-18808-Ljbffr Sharecare Operating Company, Inc.

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Support Lead — Escalations & Help Desk (Hybrid) in Somerville, MA vacancy
  • $70k - $80k

     ...Boston, is seeking a Senior Helpdesk Analyst to deliver top-notch support for internal clients. In this role, you'll manage devices and...  ...skills, and knowledge of networking fundamentals. A hybrid work model is offered for flexibility and wellness programs to... 
    Suggested

    Vanderweil Engineers

    Boston, MA
    2 days ago
  • $67.9k - $180k

     ...Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists...  .... This role serves as a key escalation point, drives continuous... 
    Suggested
    Contract work
    Work at office

    ASM Research, An Accenture Federal Services Company

    Boston, MA
    1 day ago
  •  ...- and the people supporting them - to achieve...  ...Silicon Valley, with a hybrid workforce across...  ..., India, with leading investors that include...  ...for a hands‑on, customer‑obsessed Customer...  ...interventions before issues escalates into churn risks...  ...platforms helps you speak your customers... 
    Suggested
    Remote work
    Worldwide

    Zinier

    Boston, MA
    2 days ago
  • Sharecare is a digital health company seeking a Help Desk Associate to support the Customer Service Team and handle escalated member concerns at a medical facility in...  ...begins on-site with a planned transition to a hybrid work setup. Ideal candidates have at least 2 years... 
    Suggested
    Local area

    Role, Inc.

    Somerville, MA
    1 day ago
  •  ...platform is purpose built to help revenue teams learn, practice...  ...prepared to perform in every customer interaction. By combining learning...  ...a truly global organization supporting customers across regions and...  ...Product Development teams to escalate and manage the resolution of... 
    Suggested
    Full time
    Temporary work
    Work at office
    Flexible hours

    Allego

    Watertown, MA
    3 days ago
  •  ...Pharmaceuticals in Boston is seeking a Bilingual Senior Patient Support Specialist to provide comprehensive support for cystic fibrosis...  ...skills in both English and Spanish. This position offers a hybrid work environment and extensive benefits. #J-18808-Ljbffr Vertex... 

    Vertex Pharmaceuticals

    Boston, MA
    3 days ago
  • Fenwick & West is seeking a Senior Legal Support Analyst in the United States, with hybrid work requiring one day on-site per week. The role supports attorneys, manages docketing for Information Disclosure Statements and payments, and collaborates with the LSA Supervisor... 
    1 day per week

    Fenwick & West

    Boston, MA
    4 days ago
  • Job Title: Safety & Security Support Team Leader Location: Central...  ...experienced Security Team Leader to lead a team of 3x Onsite Safety &...  ...to deliver world class customer support. Coordinate shift schedules...  ...of technical issues and escale complex problems when necessary... 
    Permanent employment
    Flexible hours
    Shift work

    north tech1

    Chelsea, MA
    3 days ago
  • $75k - $105k

    BGBx is hiring a Helpdesk Manager to lead the IT Helpdesk operations in Boston. This hybrid role focuses on ensuring timely support for end-user technology needs and managing workflows to enhance service excellence. Ideal candidates possess 3-5 years of IT support experience... 

    BGBx

    Boston, MA
    3 days ago
  • Overview: The Fraud Customer Experience Lead partners across the organization...  ...roll up sleeves to help teams move work...  ...recommendations Support leadership forums by...  ...expectations Identify and escalation risks or issues as...  ...This role follows a hybrid work model, requiring... 
    Work experience placement
    Work at office

    M&T Bank

    Boston, MA
    4 days ago
  • $130k - $150k

    Tomorrow.io is seeking a Customer Operations Specialist in Boston, MA, to own customer support operations and enhance the post-onboarding experience for clients. The ideal candidate will manage escalations and technical support while utilizing AI tools to improve workflows... 

    tomorrow.be

    Boston, MA
    3 days ago
  • Spirax-Sarco Engineering is looking for a Customer Service Manager based in Wilmington, MA. This role is hybrid and involves leading a multi-site Customer Service organization to ensure high-quality customer experiences while managing processes and systems effectively.... 

    Spirax-Sarco Engineering

    Wilmington, MA
    17 hours ago
  • Vertex Pharmaceuticals is seeking a Manager to join the Patient Support Operations & Vendor Management Team within the US Patient Support Center of Excellence. This hybrid role sits in Boston and reports to the Director of Patient Support Operations & Vendor Management.... 

    Atrium

    Boston, MA
    4 days ago
  • $161.25k - $232.92k

    Job title: Director, Customer Data Management Lead, Payer Data Strategy & Governance...  ...our entire business while helping to make an impact on...  ...Commercial Data Management supporting Market Access, Patient Services...  ...across the enterprise. Hybrid - 3 days per week onsite -... 
    3 days per week

    Mass Digital Health

    Cambridge, MA
    2 days ago
  •  ...Burlington - 133 Middlesex Avenue - Responsibilities: Lead day-to-day customer service initiatives and inspire associates; Maintain a neat and orderly front end area and ensure smooth register transactions; Coordinate meal and break periods and monitor schedule adherence... 
    Part time

    Burlington

    Somerville, MA
    1 day ago
  • $17 per hour

     ...Bilingual Flex Call Center Support Agent Company: Leading Edge Connections, LLC Type...  ...enthusiastic, bilingual Customer Care Representatives to join...  ...virtual team! If you love helping people, solving problems,...  ...dialers Identify high-risk or escalated customer situations and... 
    Hourly pay
    Contract work
    Live in
    Remote work
    Work from home
    Home office
    Monday to Friday
    Flexible hours
    Day shift

    Leading Edge Connections

    Boston, MA
    2 days ago
  • $16 per hour

     ...friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer... 
    Hourly pay
    Part time
    Flexible hours
    Night shift
    Early shift

    Burlington

    Somerville, MA
    7 days ago
  • Contact Government Services, LLC seeks a Senior Help Desk Technician II to deliver Level 1 and 2 support for EOUSA, assisting senior management, attorneys, and staff. The role requires setup of conference rooms, user accounts, and ITIL-aligned ticket handling in a government... 

    Contact-Government-Services,-LL

    Boston, MA
    2 days ago
  •  ...Job Description Job Description Customer Support & Quotes Coordinator Xico Lighting – Architectural Lighting Manufacturer Woburn,...  ...required. Support general office administrative tasks. Help maintain quoting templates and internal documentation. Success... 
    Work at office

    Xico Lighting

    Woburn, MA
    13 days ago
  •  ...satisfaction. The role requires 3-5 years of experience, effective communication, and proficiency in Applied Epic. This position offers a hybrid work arrangement after onboarding, along with the opportunity to engage with clients directly and assist in policy management. #J-1... 

    The Agency Recruiting

    Quincy, MA
    17 hours ago
  • Revolution Space in Boston seeks an IT Support Analyst to join our growing IT team. You will be the frontline for end‑user support while owning key operational processes like workstation deployment, identity management, and hardware inventory in a highly secure, compliance... 

    Revolution Space

    Boston, MA
    2 days ago
  • Dormont Manufacturing Co in Boston is looking for a Senior Help Desk Technician to provide essential Level 1 & 2 support to a diverse range of end users, including senior management and staff at the Executive Office for the United States Attorneys. This role requires a... 
    Work at office
    Remote work

    Dormont Manufacturing Company

    Boston, MA
    4 days ago
  •  ...Manager in Boston, Massachusetts, to lead a team and guide IT operations in a hybrid work environment. The position involves managing IT help desk functions, fostering team development...  ...of IT experience, and a passion for customer service. The role offers competitive... 

    SimpliSafe Wireless Home Security

    Boston, MA
    4 days ago
  • A technology services company is seeking an ITIL Service Desk Manager in Cambridge MA. The ideal candidate will have strong qualifications in ITIL, ITSM, Cisco, VOIP, customer service, and change management. The position offers the opportunity for in-person interviews... 

    US IT Solutions Inc

    Cambridge, MA
    2 days ago
  • Spirax-Sarco Engineering is seeking a Customer Service Manager located in Wilmington, MA. This pivotal role involves leading a multi‑site Customer Service organization while ensuring a high-quality customer experience across various functions. The ideal candidate will... 

    Spirax-Sarco Engineering

    Wilmington, MA
    1 day ago
  • $85k - $105k

    PerkinElmer is seeking a Customer Success Manager (CSM) in Boston, MA. The CSM will manage key enterprise accounts, ensuring customers...  ...and acting as the voice of the customer. The CSM role offers a hybrid working environment with an annual compensation ranging from $8... 
    Remote job

    PerkinElmer

    Boston, MA
    2 days ago
  • $78.6k - $95k

     ...results. Our AI-powered platform helps organizations modernize...  ...party risk functions. The Customer Trust Lead is a specialized individual...  ...due diligence function, supporting the full breadth of Emburse...  ...declined engagements, and escalations Maintain accurate records... 
    Local area
    Flexible hours

    Emburse

    Boston, MA
    2 days ago
  • $16 - $22.2 per hour

    Michaels Stores in Everett, MA seeks a Store Manager to deliver a customer-centric shopping experience while overseeing front-end operations. This role includes managing policies, training the customer experience team, and ensuring compliance with company standards. Applicants... 

    Michaels Stores

    Everett, MA
    1 day ago
  • $500 per month

     ...one of the world’s leading global law firms advising...  ...professional in a supportive culture. If you...  ...excellence in customer service. This role...  ...that allows for a hybrid and in-office presence...  ...lawyer concerns in a helpful and fitting manner, while escalating complicated matters... 
    Work at office
    Local area
    Flexible hours

    Careers

    Boston, MA
    4 days ago
  • $16 per hour

     ...crew members are Wowing the Customer through personal contact with...  ...friendly check out experience. Helps oversee the daily activities...  ...for a smooth daily operation. Supports the onboarding and ongoing...  ...Careers Site Five Below is a leading growth retailer offering trend... 
    Hourly pay
    Part time
    Local area
    Flexible hours
    Night shift
    Weekend work
    Afternoon shift

    Five Below

    Everett, MA
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Lead — Escalations & Help Desk (Hybrid). Be the first to apply!