Computer Support Specialists

Job Description

Job Description

JOB-20711 Computer Support Specialists - 25833

 

Shifts: Mon - Fri between the hours of 8:00 am and 5:30 pm. Total of 40 hours weekly; overtime availability is rare. NYS Holiday work may be required.

Work Schedule: The candidate is expected to begin work initially on-site to ensure all training requirements are completed. Once the team member’s confidence in the job and overall reliability is confirmed, candidates can apply for a schedule that includes at least 50% on-site work.

If remote work is approved, equipment will be provided. Candidate will have to provide their own internet connection and phone. Remote work will need to be performed from an approved alternate work location. Candidates may be required to report to the SFS office location on scheduled telecommuting work days, depending on business operational needs.

Knowledge, Skills, & Abilities:

• Experience with ServiceNow or other ticket or case management software is a plus

• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word

• Knowledge of basic accounting principles

• Excellent communication skills

• Works well with others

• Reliable and trustworthy

• Ability to multi-task and set priorities

• MS SharePoint knowledge is desirable

• Ability to write non-technical correspondence, communicate in writing.

• Ability to run SQL scripts or queries is a plus

Preferred Level of Education:

• High School graduate with some college; computer science related degree is preferred.

Basic Duties (training is provided on-site):

• 1st Level Support for Help Desk and Security Incidents

• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk

• Accurately document all issues and requests during the initial call

• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.

• Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements

- Support users in the use of the system including, but not limited to, navigation, access, and reports.

• If required, route issues and requests to appropriate second line of support

• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk

• Participate in appropriate training, workgroups and agency meetings.

Company Description

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.

Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.

We are dedicated to recruiting candidates who consistently exceed our customers’ expectations.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

Company Description

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.\r\n\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.