Galley Supervisor

Job Description

Job Description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

The successful Galley (Kitchen) Supervisor, in conjunction with other Back of House management, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation, satisfaction while maintaining a high level of profitability.

Duties and Responsibilities:

Cruise Execution:

• Act as the on-duty galley kitchen manager for cruises and manage the kitchen crew to ensure adherence to company standards and procedures.

• Maintain continuous communication with the back of the house and restaurant management regarding staff and operations.

• Ensure that all staff consistently follow and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation.

• Maintain close liaison between the kitchen and other departments including the front-of-the house

Kitchen Team Management:

• Participate in recruiting and training of all new kitchen crew.

• Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef about the development/career growth plans for each member.

• Recommend to the Kitchen Management- Sous Chef, Chef and Executive Chef the promotion of each member

• Develop positive working relationships and strong teamwork.

• Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.

Other:

• Participate in operation task forces as requested.

• Additional job duties assigned.

Requirements & Qualifications:

• High school diploma or equivalent required

• Proven experience as a Kitchen Manager or similar role in a high-volume culinary establishment.

• Minimum of two (2) years of total kitchen experience
• One (1) year of kitchen staff management experience preferred.

• Minimum two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment

• SERV Safe Certified  

• Strong leadership, communication, and organizational skills.

• Knowledge of health department sanitations codes & requirements

• Ability to thrive in a fast-paced, high-pressure environment.

• Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure.

• Must be able to work in a kitchen environment that may involve exposure to extreme heat or cold.

• Required to lift and move heavy items such as cases of provisions and large containers of prepared foods.

• Will be required to be available for work on all major holidays

• Must meet minimum state age requirements

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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.