Sr. Administrative Coordinator

Job Description

Job Description

Job Profile

Job Title:  Sr. Administrative Coordinator

Location: Baltimore, MD 21205

Hire Type:  Contingent

Pay Range: $22 - $36 (Based on Experience)
Work Model: Onsite

Work Shift: Monday - Friday 8:00 am – 5:00 pm

Recruiter Contact: Sean Craft | View phone number on us.fitly.work | View email address on us.fitly.work

Nature & Scope:

Positional Overview

Imagine Staffing is seeking an experienced  Senior Administrative Coordinator to support the Johns Hopkins University  Student Health & Well-Being (SHWB) division. This role serves as the operational lead for administrative functions within a busy clinical environment, ensuring efficient day-to-day operations while delivering exceptional service to students, faculty, and staff.

The ideal candidate is an organized, customer-focused administrative professional with healthcare or medical office experience who thrives in a fast-paced environment and enjoys leading workflows, coordinating multiple priorities, and collaborating across departments.

Role & Responsibility:

Tasks That Will Lead To Your Success

• Serve as the onsite administrative lead for assigned Student Health & Well-Being clinical locations. 
• Support daily clinic operations while acting as the primary administrative resource for staff and patients. 
• Provide coverage at other Johns Hopkins clinical locations as needed to ensure continuity of services. 
• Manage complex administrative workflows within the electronic health record (EHR) system, including:
  • Appointment eligibility verification 
  • Daily no-show management 
  • Insurance documentation review 
  • Scheduling for primary care, mental health, psychiatry, specialty services, and vaccination clinics 
• Process and coordinate medical records requests while maintaining confidentiality and HIPAA compliance. 
• Submit and monitor facilities and IT service requests, ensuring timely issue resolution. 
• Coordinate new employee onboarding by partnering with credentialing, IT, facilities, and clinical leadership. 
• Maintain a professional, organized, and welcoming clinic environment. 
• Serve as the first point of contact for students and visitors by providing exceptional customer service. 
• Answer incoming calls, schedule appointments, respond to inquiries, and coordinate communication between patients and providers. 
• Provide cross-functional administrative support for both Primary Care and Mental Health Services. 
• Train and provide backup support for administrative team members as needed. 
• Assist with provider schedule management and appointment template maintenance within the EHR. 
• Coordinate departmental meetings, training sessions, wellness initiatives, and student engagement events. 
• Assist with maintaining departmental website content and administrative communications. 
• Maintain knowledge of university policies, procedures, and operational processes. 
• Perform additional administrative and operational duties as assigned.

 

Skills & Experience

Qualifications That Will Help You Thrive

• High school diploma or equivalent. 
• Several years of progressively responsible administrative experience, preferably in a healthcare, medical office, or academic environment. 
• Experience supporting multiple priorities in a fast-paced office or clinical setting. 

Preferred

• Experience working in healthcare, higher education, or student health services. 
• Experience with Electronic Medical Record (EMR/EHR) systems. 
• Supervisory, lead, or workflow coordination experience. 

Skills & Qualifications

• Strong leadership and team coordination skills. 
• Excellent customer service and interpersonal communication abilities. 
• Strong conflict resolution and problem-solving skills. 
• Advanced organizational and multitasking abilities. 
• Experience scheduling complex appointments and coordinating clinical workflows. 
• Knowledge of Electronic Medical Records (EMR/EHR) systems such as Point & Click (PnC) preferred. 
• Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams). 
• Ability to manage confidential information with professionalism and discretion. 
• Strong attention to detail and commitment to accuracy. 
• Ability to work independently while collaborating effectively with multidisciplinary teams.