Client Support Specialist

Responsibilities Conduct information sessions and walk in screening as needed for potential program candidates Facilitate client pre- and post-language assessments Meet with clients to complete employment plans and draft resumes and cover letters Enroll new participants via outreach and frequent communication with referral agencies and community partners Assist clients in initial goal setting, career planning, training, and barrier removal resulting in job readiness Assist clients in individual, group, and classroom settings in job search-related activities Escort clients to job interviews and facilitate interview and hiring process, as needed. Provide post-placement services including follow-up with participant and employer. Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services. Support recruitment efforts for E2E including partnership communications and outreach Monitor voicemail and email inquiries and respond to inquiries Provide Welcome Center coverage and support as needed Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services. Assist with data entry for E2E in Excel and Salesforce Support the mission and philosophy of the JVS and the Refugee Services division Establish positive working relationships with all members of the Refugee Services division and others at JVS. Attend and actively participate in staff meetings and team-based projects Effectively adapt to change in work environments, work priorities, and organizational needs Attend and actively participate in staff meetings and team-based projects. Work collaboratively with team members to ensure performance goals are met Performs other duties as required. Requirements 1-2 years of direct service work strongly preferred 1-2 years of experience working with individuals with barriers to employment or related experience Highly proficient in Microsoft 365, including Excel, Word, and PowerPoint Experience and skill in database programs (i.e. Salesforce) Interpersonal, communication and organizational skills Ability to work as part of a team Ability to work in a multi-cultural environment Demonstrated ability to work independently Speakers of multiple languages strongly encouraged to apply. Highly sought: Cape Verdean Creole, Haitian Creole, French, Portuguese, or Spanish speakers #J-18808-Ljbffr Jobtailor